Bowling and Events Operations Manager

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department, including rentals and parties. The manager will administer business goals in revenues, expense, customer satisfaction and employee morale for these departments. Must have a High School Diploma or GED. Open availability (especially nights and weekends) is required. Must be at least 21 years old, as all management will handle and serve alcohol. Benefits Paid Time Off (PTO) Medical Dental Vision Life 401(K) with company matching Essential Duties Customer Service Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers. Provide customers with bowling tips and techniques. Conduct alcohol and age restriction control in accordance with company policies. Team Management Select, coach, and develop effective staff for the Bowling, Karaoke and Events Department. Assist with new hire orientation for store employees. Review department timesheets for accuracy of hours and overtime. Conduct performance evaluations and counseling notices. Sales Be responsible for the sales and profit projections of the department, including rentals and parties. Proactively support any promotional activities within the store. Promote and sell bowling games, memberships and pro shop products. Auditing/Compliance Ensure that all safety standards such as OSHA are maintained. Create daily audit reports with sales information and auditing discoveries for store management. Audit refunds and/or credits against itemized sales from the previous day, cash drawers and transactions, and track special events. Operations/Facility Management Be responsible for ordering and maintaining supply stock. Oversee bowling and party preparation – inspect supplies, equipment, and work areas. Operate bowling pinsetter system (VECTOR/SYNC) and perform lane maintenance. Coordinate all procedures for special events, such as "Moonlight Strike game". Enforce compliance with all local, state, federal regulations and company policy for safety and loss prevention. Qualifications A minimum of 3 to 5 years of work experience in bowling/entertainment/hospitality industries. Strong operational skills with a focus on great time management. Work Environment While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. Physical Demands Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. Required to stand and walk for extensive periods of time without breaks during busy times. Need to be able to use hands/fingers to handle, feel and reach. Lift and/or move up to 100lbs with assistance is required. The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. #J-18808-Ljbffr Round1 Entertainment Inc