Service Support Specialist

Job Description

Job Description

Job Title: Product Technical Support Specialist

Job Description

The Product Technical Support Specialist provides advanced phone-based troubleshooting support to customers and field service technicians for commercial and industrial equipment. In this role, you diagnose issues remotely using manuals and schematics, document all service interactions in internal systems, coordinate parts and service needs, and occasionally support equipment in the field. This position is an excellent next step for an experienced Field Service Technician who wants to move into a more advanced technical support role while staying closely connected to industrial equipment and manufacturing environments.

Responsibilities

• Provide advanced technical troubleshooting support by phone to customers and field service technicians for commercial and industrial equipment.
• Handle a high volume of inbound technical support calls and manage voicemail queues efficiently.
• Troubleshoot equipment remotely using manuals, electrical diagrams, schematics, and technical knowledge.
• Document all service calls, troubleshooting steps, and resolutions accurately in company systems.
• Perform outbound follow-up calls to provide additional technical support and ensure issue resolution.
• Assist with identifying and coordinating parts and consumable parts needed for repairs and maintenance.
• Support custom machine testing and troubleshooting activities to ensure proper operation and performance.
• Spend regular time in the manufacturing and shop environment to stay familiar with equipment and systems.
• Occasionally travel to customer and field sites to support technicians with on-site troubleshooting and service.
• Substitute for field service technicians when needed to ensure continuous support and service coverage.

Essential Skills

• Minimum 4 years of experience working with commercial or industrial equipment in manufacturing and/or field service environments.
• Minimum 3 years of experience troubleshooting electrical control systems.
• Ability to read and understand electrical diagrams and schematics.
• Strong electrical troubleshooting aptitude for complex control systems.
• Experience troubleshooting pumps, valves, and water systems.
• Experience with one or more of the following systems: electrical, gas, steam, pneumatics, or hydraulics.
• Proficiency using computers and the ability to learn service and documentation systems quickly.
• Strong verbal communication skills for effective phone-based technical troubleshooting and customer support.
• Solid customer service skills and a professional, patient approach when working with customers and technicians.
• Accurate data entry skills for documenting service calls and technical information.

Additional Skills & Qualifications

• A Field Service Technician seeking a transition into an advanced technical support role.
• Experience working in manufacturing or shop environments with industrial equipment.
• Comfort supporting both standard and custom machinery.
• Ability to balance phone-based support with occasional field travel as needed.
• Interest in long-term internal growth opportunities within a technical support or service organization.
• No specific formal qualification requirements listed, making this role well-suited for candidates with strong hands-on experience.

Work Environment

This is an onsite role with a regular schedule of Monday through Friday, 8:00 a.m. to 4:30 p.m. You work primarily in an office setting handling phone-based technical support, while also spending regular time in the manufacturing and shop environment to stay current with equipment and systems. The position may require occasional travel to customer or field sites to support technicians and provide on-site troubleshooting. The organization offers a comprehensive benefits package that includes health insurance options (HSA and traditional), vision, dental, flexible spending, identity protection, an employee assistance program, company-paid short-term and long-term disability coverage, paid time off, company-paid life insurance, and a robust 401(k) plan with company match. The work culture emphasizes internal growth opportunities, technical excellence, and strong collaboration between support, field service, and manufacturing teams.

This is a Contract to Hire position based out of Clearwater, FL.

The pay range for this position is $30.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Clearwater,FL.

This position is anticipated to close on Sep 30, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.