Restaurant Host

Job Description

Position: Host / Hostess
Department: Food & Beverage
Location: Philadelphia, PA

CO-OP Restaurant & Lounge , located within The Study at University City , is seeking a polished and service-driven Host / Hostess to serve as the first point of contact for our guests. This role is responsible for creating a welcoming and organized dining experience while managing reservations, guest flow, and communication between front-of-house and back-of-house teams.

The ideal candidate is personable, detail-oriented, and able to manage multiple priorities in a fast-paced environment while delivering a thoughtful and engaging guest experience. This position plays a key role in setting the tone for service and ensuring seamless restaurant operations.

Our caring and attentive associates reinforce our belief that guest service is our highest priority. We seek energetic, service-oriented individuals passionate about hospitality, food, and guest engagement.

Responsibilities

• Greet and seat guests promptly, delivering a warm, professional first impression.
• Manage reservations and guest flow using OpenTable and other systems.
• Answer and direct phone calls for reservations, guest inquiries, and internal communication.
• Coordinate room service and to-go orders efficiently and accurately.
• Maintain awareness of VIP guests and special requests.
• Handle cash, credit card transactions, and guest room charges accurately.
• Communicate effectively with service staff and kitchen team to support smooth operations.
• Maintain an organized host stand and clean work environment.
• Provide knowledgeable responses to guest questions regarding menus and restaurant offerings.
• Support team members as needed to ensure an exceptional guest experience.

Fundamentals

• Education: High school diploma or equivalent required.
• Previous hospitality or customer service experience preferred.
• Experience with reservation systems such as OpenTable preferred.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Proficiency in English required; a second language is a plus.
• Ability to lift or carry items up to 40 pounds.
• Ability to stand for extended periods.
• Ability to work effectively in a fast-paced, team-oriented environment.

About Us

The Study at University City is a 212-room hotel located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia. Designed as a place of discovery and connection, the hotel blends thoughtful hospitality with contemporary residential-inspired guest rooms and welcoming public spaces.

The property features CO-OP Restaurant & Lounge , a lively 120-seat restaurant and lounge known for spirited hospitality and seasonal menus. The hotel also features 7,000 square feet of meeting and event space, hosting university functions, corporate meetings, conferences, and private events supported by the culinary team.

Eligible full-time team members receive a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid time off, and paid holidays. Team members may also participate in our 401(k) retirement savings plan and Employee Assistance Program.

Study Hotels is a drug-free workplace. Pre-employment drug tests and background checks are required.

Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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