Loan Servicing Manager II

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.


As a Loan Servicing Associate II within JPMorganChase, you will manage a portfolio of loans, ensuring compliance with technical standards and organizational policies. Your loan servicing knowledge will be key in interpreting documents, interacting with stakeholders, and meeting deadlines. You will use strategic planning and time management skills to address complex situations and develop solutions. Proficiency in conflict management and stakeholder management will help you navigate conflicts and facilitate win-win discussions. By fostering collaboration and improving relationships, you will contribute to the success of our Lending Services team.


Job responsibilities

• Act as the primary point of contact for internal and external clients, addressing issues and providing resolutions in the loan servicing process.
• Interpret complex legal credit agreements and related documentation, liaising with legal teams when necessary to ensure accurate understanding and application.
• Initiate loan activities such as funding, re-pricings, and payments as per client instructions and in accordance with credit agreements, demonstrating advanced proficiency in time management and organization.
• Calculate and monitor complex interest and fee accruals at various rate levels across changing lender distributions, utilizing critical thinking skills to ensure accuracy.
• Conduct quality control on new deals, restructures, and amendments, verifying system setup accuracy and ensuring conformity to credit agreements and organizational policies.

Required qualifications, capabilities, and skills

• Four or more years of experience in loan servicing or a related field, with a focus on managing and interpreting complex loan documents.
• Demonstrated proficiency in strategic planning, with the ability to define organizational direction and make decisions on resource allocation.
• Advanced skills in time management and organization, with a proven track record of efficiently managing multiple tasks and achieving goals effectively.
• Proficient in conflict management, with experience in identifying and resolving conflicts of interest within teams and business decisions.
• Proven ability to leverage emotional intelligence to build trusting relationships, recognize emotions of self and others, and use this information to guide thinking and behavior.

Preferred qualifications, capabilities, and skills

• Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong teamwork and communication skills.
• Operate as a highly motivated self-starter, capable of working independently within a team environment to drive initiatives and achieve goals.
• Develop and implement strategies to improve client satisfaction and service delivery, utilizing strategic thinking to influence business decisions and enhance outcomes.
• Maintain awareness of operational risks throughout the lending lifecycle, applying critical thinking to mitigate potential issues.
• Leverage data and technology literacy to analyze data and implement innovative solutions, enhancing efficiency and effectiveness in operations.
• Mentor and coach junior team members, sharing experience and knowledge to foster their development and strengthen team capabilities.

Additional Information:

• This role requires working in the office five days a week.
• Relocation assistance is not available for the role.
• Role is not eligible for H1B or immigration sponsorship.

FEDERAL DEPOSIT INSURANCE ACT:


This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans