Patient Engagement and Enrollment Coordinator

The Patient Engagement and Enrollment Coordinator is responsible for internal and external outreach initiatives and activities to promote AACI health center services to community residents who lack access to health care and health insurance. This position carries out direct patient engagement activities with the goal of increasing patient enrollment for AACI's health centers.


Why AACI?

• Paid Holidays, Vacation, and Sick time.
• Comprehensive benefits, including Health Plan Options (95% premium coverage).
• 403(b) Retirement Plan with match.
• Additional pay for bilingual staff.
• Free Headspace mindfulness app access.
• Eligibility for State Loan Forgiveness Program.

Duties and responsibilities

• Develop and implement a community outreach plan to promote the services provided by the organization
• Inform and screen uninsured families eligible for Medi-Cal.
• Collaborate with local organizations to build awareness of health insurance coverage options, spur enrollment, and build referral linkages.
• Develop public education and information materials, presentations and displays, and distribute outreach materials to patients, community members, partner organizations and businesses.
• Engage prospective patients and enroll eligible patients into appropriate insurance plans.
• Reach out to patients to identify and address gaps in preventive and ongoing care.
• Develop training program for community and health worker outreach.
• Identify and establish relationships with community influencers (eg: Promotoras) who can increase AACI's visibility in the community and help drive patient enrollment.
• Participate in media events.
• Complete other duties and related projects as assigned.

• Demonstrated ability to effectively perform the responsibilities outlined above.

Education & Experience:

• High School diploma or equivalent combination of relevant experience and education
• Two years or more of experience with insurance enrollment navigation, community outreach, public health, or community relations. Experience in a healthcare setting as a Certified Enrollment Counselor strongly preferred
• Experience facilitating public meetings and other public forums a plus

Knowledge, Skills, & Abilities:

• Strong written and verbal communication skills, including the ability to deliver effective presentations.
• This position may require driving. A valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
• Knowledge of health care coverage plans such as Medi-Cal, Covered California, and PCAP (Santa Clara County) preferred.
• Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) desired but not required.

Competencies:

• Ability to communicate well with people of diverse cultural professional and experiential background.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

This job requires you to be in the community. Work is often conducted in an office environment. Basic safety precautions and the use of protective clothing or gear may be required. Driving is essential to the function of this job. Occasional evenings and weekend work is required."

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.

AACI is an Equal Opportunity Employer