Shift Leader

Job Description

Job Description

Description: Position Summary:

The Shift Leader is responsible for leading restaurant operations during assigned shifts by ensuring exceptional guest service, maintaining food quality and safety standards, and supporting a positive, productive work environment. This role provides hands-on leadership by directing and coaching crew members, ensuring operational procedures are followed, and addressing guest and team member needs in real time. The Shift Leader works collaboratively with the management team to achieve operational, financial, and service goals while helping develop team members through training, feedback, and accountability. 

The Shift Leader serves as a role model for company values and is committed to delivering a safe, clean, and welcoming experience for both guests and employees.

Operations Leadership

• Lead daily restaurant operations during assigned shifts.
• Ensure compliance with all company policies, procedures, and operating standards.
• Maintain a safe, organized, and efficient work environment.
• Resolve operational issues and make sound decisions during shifts.
• Administer counseling and discipline to crew members as necessary.
• Supervise, coach, and motivate crew members. 
• Assist in the training of new crew members.
• Promote a positive culture built on teamwork, accountability, and guest service.

Food Safety & Compliance:

• Assist in ensuring all menu items are prepared according to established recipes, quality standards, and presentation specifications.
• Support food production and inventory processes to maintain product quality and minimize waste.
• Follow and reinforce all safety, security, food safety, and sanitation standards.
• Monitor food handling, temperature controls, and cleanliness throughout each shift.
• Help maintain restaurant readiness for health inspections and company audits.
• Complete assigned operational, food safety, and safety documentation accurately and on time.
• Identify equipment or facility concerns and communicate maintenance needs to the appropriate 
• Maintain a clean, organized, and guest-ready restaurant environment throughout the shift.

Administrative Responsibilities:

• Assist with cash handling procedures, including drawer counts, cash reconciliation, deposits, and shift paperwork.
• Complete assigned daily reports, checklists, and manager log entries.
• Assist with inventory counts, product rotation, receiving deliveries, and proper storage of food and supplies.
• Verify product quality and report inventory discrepancies or supply shortages to the management team.
• Support accurate completion of incident reports and other required operational documentation as directed.
• Communicate operational issues, guest concerns, equipment needs, staffing challenges, and shift performance to the management team.
• Follow and reinforce company policies and procedures.

Education and Experience

• Must be a minimum of 18 years of age. 
• High school diploma or GED required. 
• One to two (1-2) years of management experience in the restaurant, retail, or hospitality industry.
• Able to pass a MVR check.
• Must have open availability.
• Must have a reliable and personal transportation method, a valid driver’s license, and proof of vehicular insurance.
• Food Manager certification is required.

Knowledge and Skills

• Must speak English.
• Able to work in a fast-paced environment.
• Able to assist in training, coaching, and team development skills.
• Good verbal and written communication skills.
• Basic computer skills.
• Good leadership skills.
• Good problem-solving skills.
• Good organizational skills.
• Good time management.
• Maintains an Open-Door policy.