Gas Technician, Customer Service Field

Performs work related to non-contact customer service orders, line locating, and leak survey (where applicable).

Responsibilities

Key Duties and Responsibilities

• Drive and maintain company vehicle. Load, unload, and operate tools and equipment including but not limited to:
• Crescent and pipe wrenches
• Pliers and screwdrivers
• Meters and regulators
• Combustible gas indicators
• Ladders
• Carbon Monoxide Detectors
• No Blow Equipment
• FI Units
• Power tools
• Probe Bar
• Assist with pipeline locating using conductive, inductive and mark by measurement.
• Complete Line locating procedures and maintain compliance with OKIE 811 law.
• Turn gas service off, remove meters, and install electronic reader transmitters (ERTs).
• Inspect, calibrate, maintain, and/or repair leakage survey tools and equipment as applicable.
• Patrol and maintain pipeline markers. Complete encroachment investigations as applicable.
• Investigate non-contact customer related orders.
• Complete and/or update reports including but not limited to:
• Equipment maintenance reports
• Mileage reports
• Time sheets
• GIS Applications
• Gas Leaks and work logs
• Maintain various records including but not limited to:
• Orders completed
• Miles driven
• Customer information
• Leak record information and maintenance work orders
• Meter inventory
• Leak classifications
• Install, program and troubleshoot electronic reader transmitters (ERTs).
• Inspect, calibrate, maintain, and/or repair leakage survey tools and equipment. Perform and/or assist with leakage surveys on pipelines as applicable.
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements

None required

Experience

• Working knowledge and/or training related to disconnects, and gas piping.
• Demonstrated ability in use, function, and maintenance of tools applicable to position.
• Experience with the application of basic arithmetic:
• addition, subtraction, multiplication, and division.
• Working knowledge of locating gas lines.
• Working knowledge of transmission and distribution pipeline system operations.
• Working knowledge of leakage survey procedures.
• Working knowledge and training relative to:
• Customer service and safety procedures
• Customer service emergency procedures
• Use of electronic communications and PragmaCAD system (where applicable)
• Characteristics of natural gas
• Basic customer service activities
• Experience and knowledge of basic computer usage and applicable computer software.
• Demonstrated ability to read and interpret maps, blueprints, plats, atlas pages, pipe sizing tables, flow charts, house numbers, dials, gauges, work logs, service orders, and applicable operation and repair manuals.
• Demonstrated ability to read and write fluently in English.

Licenses and Certifications

Applicable driver's license.

Additional Requirements

• Lift and/or move objects weighing up to 10 pounds 10 15 times a day; up to 20 pounds 15 20 times a day; up to 40 pounds 10 15 times a day; over 50 pounds 2 3 times a week.
• Climb ladders; stoop, kneel, and crawl on floors and bare ground to access, adjust, and/or repair gas fired equipment, meters, and equipment.
• React immediately to emergency situations to prevent injury to self and others.
• Smell odorant in natural gas.
• Able to operate tools and equipment required.
• Communicate and/or exchange information or instructions
• Visual ability sufficient to perform job duties.
• Travel over uneven terrain including but not limited to:
• mud, gravel, sand, rocks, ice, and/or snow
• Walk, stand, kneel/stoop, and drive for extended periods.
• Push spud bar in ground and extract.
• Emergency call-out

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401(K) plan that is 100% matched up to 6%.
• Profit Sharing contributions may also be made under the 401(k) Plan.
• Paid Parental Leave.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.