Customer Service Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

Answer inbound phone calls promptly during business hours

Respond to any voicemails

Respond to inbound email correspondence, forward on as appropriate

Greet customers and all other visitors to the showroom

Screen incoming leads/potential customers

Schedule estimate appointments

Quote product by telephone for clients/customers

Assist Estimators with follow up on pending sales/ quotes by phone and/or email

Strategically schedule work appointments for Installation Technicians, along with customers accordingly

Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions

Check order confirmations from fabricators/vendors for size and pricing accuracy

Filing of daily work orders and estimates

Ordering of all office / shop supplies

Keeping office clean/tidy

Qualifications & Educational Requirements:

HS Diploma or equivalent

All candidates must be able pass initial background check and drug test

Preferred Skills:

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.