General Manager - Red Hotel

Job Description

Job Description

The only hotel in Red Rocks’ backyard. Small hotel. Big personality. Serious standards. Plenty of fun.

Who We Are - The Owners

We’re a small ownership group that lives and works in the Front Range mountain communities west of Denver. We’re adventurers, people of faith, family-first, and we care deeply about our neighbors.

We believe in unreasonable hospitality and memorable experiences - the kind of stay people talk about on the drive home, then again six months later at dinner with friends. The RED Hotel is designed to be the front porch of Morrison , with an artisanal, farm-to-cup coffee shop open to the public and a rooftop patio/bar that welcomes locals and travelers alike.

Also: we are not “hands-off” owners. We’ll be involved because we care about how this place feels, runs, smells, looks, and lives—every day. We want a GM who doesn’t mind that…because you care about it too.

What You’re Applying For - The Big Picture

You’re applying to run what could be one of the most amazing small hotels in the world—because, frankly, it’s next door to the top music venue in the world.

As the GM, you’re the conductor of a small orchestra of humans. Some days you’re leading a symphony, some days you’re making sure the triangle player shows up on time, and some days you’re quietly removing a weird noise and pretending it never happened.

Your mission: set the tone for servant leadership and unreasonable hospitality —for your team and for guests.

You are responsible for the full “ecosystem” working together: front office, housekeeping, maintenance, market, coffee shop/rooftop energy, guest experience, and the behind-the-scenes financial and safety discipline that keeps a boutique hotel not only fun to own but profitable.

And now, an important warning label: specialty coffee is not a side quest here. One of the ownership groups owns a coffee plantation in the Dominican Republic, and we take farm-to-cup seriously. We would love a GM who is already a full-blown specialty coffee fanatic… but if you’re not, that’s okay—just know you will be lovingly, relentlessly, and enthusiastically indoctrinated . In time, you too will have strong opinions about origin, processing methods, brew ratios, and whether that grinder is “dialed” or merely “trying its best.”

In big-picture terms, you will:

• Build and lead a strong team : hire, train, coach, schedule, and develop people into a high-functioning, happy, accountable crew.
• Own the guest experience : set service standards across departments, elevate the details, and make sure issues get fixed (not recycled).
• Protect the asset : drive preventative maintenance, enforce cleanliness and condition standards, and keep the place looking like we meant to build it this way.
• Run clean financial controls : payroll discipline, forecasting, expense stewardship, and monthly reviews that don’t involve “surprises” (unless it’s someone surprising a guest with a birthday treat).
• Manage distribution and inventory : keep OTA/channel inventory and systems current, aligned, and not accidentally selling the same room twice (which is exciting, but not in a good way).
• Partner on marketing and positioning : collaborate on strategy so RED becomes the obvious choice for Red Rocks, as well as Weddings, Adventure, Business and mountain-town travelers.
• Keep safety and compliance tight : you run prevention programs and address issues immediately—because we prefer “zero drama” in the liability category.
• Be a community-facing leader : represent RED locally and help it feel like Morrison’s front porch.

And yes: no job is too small . If the floor needs sweeping, the trash needs emptying, the bar needs a hand, or a guest needs help—servant leadership means you jump in. We do. We expect you to. That’s the culture.

Who You Are - The Type of Human We’re Looking For

You’re probably our person if:

• You genuinely love people (even the ones who ask if Red Rocks is “walking distance” in February).
• You care about the details, but you don’t worship checklists. You use checklists like a pro, then you actually look around .
• You lead by example. When the team sees you serve, they serve. When they see you stay calm, they stay calm.
• You have done this before, 5 years is just getting started. Hospitality isn’t just a job - it’s a calling, a craft, a weird joy.
• You’re always looking for little ways to make someone’s day better, guests and staff included.
• You improve systems. You don’t complain about broken processes; you quietly fix them and then act like it was easy.
• You can keep it fun without losing the standard. (We want laughter and excellence, not one or the other.)

Job Responsibilities - Nuts, Bolts, and Everyday “Make-It-Run” Tasks

This section is the daily execution. It is not glamorous. It is also why boutique hotels win.

Daily Operations and Standards

• Personally inspect guestrooms, public areas, and back-of-house regularly; create action lists and ensure they get done.
• Supervise operations across departments to ensure efficiency, completion, and quality.
• Monitor and respond to guest feedback (in-person and online) and ensure issues are corrected and don’t repeat.
• Step in across departments as needed (cover shifts, troubleshoot, help the team crush it).

Staffing and Scheduling

• Hire, train, coach, counsel, schedule, and manage performance (including discipline/termination when necessary).

Financial & Admin Cadence

• Audit time punches daily; approve timecards; generate pay-period summaries and send to finance.
• Complete daily AR/AP entries and send to finance manager.
• Audit cash drawers/safes; manage petty cash records and reimbursements.
• Record and make bank deposits; match deposits to day-end close reports

Channels, Market, Vendors

• Control/update OTA inventory daily within StayNTouch; ensure availability is correct across extranets.
• Manage the market: purchasing, display, inventory controls, and sales management.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.

Maintenance, Safety, Risk

• Oversee preventative maintenance and ensure front/back-of-house sanitation and condition standards are upheld.
• Inspect facilities regularly; correct hazards immediately; promote safety and accident prevention programs.

Reporting

• Submit weekly and monthly operations reports documenting events and notable activities.

Physical Reality Check (Because This Is Hospitality)

You can lift/push/pull/carry up to 50 lbs, bend/kneel for inspections, move quickly in emergencies, stand/climb stairs regularly, and visually inspect interior/exterior conditions.

Final Note (Translation: The Whole Point)

If you’re the kind of leader who can run a tight operation, build a great team, and still keep the place joyful—while being willing to do the unglamorous stuff when it matters—then you’ll love this.

If your definition of “General Manager” requires a closed office door, a permanent “do not disturb” vibe, and never touching a broom… we wish you well at a much larger hotel with many more meetings.