Patient Coordinator

Job Description

Job Description

JOB TITLE: Patient Coordinator (multi location Knoxville East/Maryville)

FLSA STATUS: Non-Exempt

REPORTS TO: Practice Manager

Job Overview

We are looking for a Patient Coordinator to join our team! We are an energetic dental office with a passion for excellent customer service and patient care. We are looking for someone with outstanding phone skills who is proactive, organized, and brings a friendly and positive attitude to our team. Our practice is committed to our patient’s dental health!If you are looking for a team-oriented environment, please send us your resume.

Key Responsibilities:

• Provide a calm and welcoming environment while greeting patients as they arrive.

• Answer phones while utilizing excellent verbal skills, conveying the practice’s philosophy statement.

• Obtain and verify patient insurance information and eligibility.

• Review and present treatment plans, timelines, and financial arrangements.

• Schedule appointments while adhering to the guidelines laid out in ideal schedule templates.

• Maintain a productive schedule and fill late cancellations with quick-call patients.

• Checkout patients, collect payments, and schedule next appointments.

• Maintain all computer records to the highest standard.

• Coordinate with other offices who share in the care of our patients, making sure referrals and correspondence are received and followed-up on.

• Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.

Requirements (Education/Certifications):

• 1+ Years of experience in a dental office setting

• Excellent written and verbal communication skills and attention to detail.

• Proficiency in keyboarding and navigating computer programs.

• High attention to detail with excellent problem solving and multitasking skills.

• Ability to thrive in a team environment.

• Experience with Denticon Software (Preferred).

Benefits:

• Medical, Dental, Vison, Life insurance, Short & Long Term Disability

• Paid Time Off and Holidays

• 401K

• Strong culture of patient care and experience