Senior Manager, Labor Management

Compensation Data

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

The Senior Manager, Distribution Labor Management is responsible for developing, implementing, and sustaining labor management strategies across a network of 102 distribution centers throughout the United States. These facilities range in size from 40,000 square feet to 1.5 million square feet and support a $4 billion wholesale tire distribution business. This position is responsible for establishing warehouse labor standards, designing labor productivity measurement systems, and driving continuous improvement initiatives that improve throughput, increase labor efficiency, and reduce cost per unit. The role partners closely with Distribution Center Leaders, Regional Vice Presidents, and Group Vice President to create actionable plans that drive operational excellence and consistently achieve labor productivity targets. The ideal candidate is highly analytical, operationally focused, and comfortable working hands-on within distribution center environments. This leader will spend significant time in the field coaching operational teams, validating labor standards, identifying process improvement opportunities, and implementing best practices across the network.

Responsibilities

Labor Management Strategy & Governance

• Develop and implement a comprehensive labor management program across all distribution centers.
• Establish engineered labor standards and productivity benchmarks for key warehouse functions including receiving, put-away, replenishment, picking, packing, loading, inventory control, and other operational activities.
• Create governance processes that ensure labor standards remain accurate, sustainable, and aligned with operational requirements.
• Develop labor planning methodologies that align staffing requirements with volume fluctuations and seasonal demand patterns.

Productivity Measurement & Reporting

• Design and maintain enterprise-wide labor productivity reporting and scorecards.
• Develop performance metrics and KPIs including:
  • Units Per Hour (UPH) | Cost Per Unit | Labor Cost as Percentage of Sales
  • Direct Labor Productivity | Throughput by Functional Area| Overtime Utilization
  • Labor Utilization| Schedule Adherence
• Deliver executive-level reporting that provides visibility into productivity performance across all facilities.
• Establish reporting tools that enable DC leadership to identify performance gaps and take corrective action.

Additional Responsibilities

Continuous Improvement

• Identify opportunities to improve warehouse productivity, throughput, quality, and service levels.
• Lead cross-functional initiatives focused on eliminating waste, reducing non-value-added activities, and optimizing labor utilization.
• Build action plans that drive measurable improvements in cost per unit and units per hour across the network.
• Facilitate root cause analysis and corrective action planning for underperforming locations.
• Standardize best practices and operational processes across the DC network.

Warehouse Management System (WMS) Optimization

• Leverage WMS capabilities and reporting tools to improve workforce productivity and operational visibility.
• Partner with IT and Operations teams to enhance labor-related reporting and workflow management capabilities.
• Analyze transaction-level data to identify process bottlenecks and productivity improvement opportunities.
• Drive adoption of system-enabled labor management tools and operational controls.

Continued Responsibilities

Field Leadership & Operational Support

• Conduct periodic site visits throughout distribution network.
• Perform labor assessments and operational diagnostics to identify opportunities for improvement.
• Provide hands-on coaching and support to Distribution Center leadership teams.
• Lead labor productivity reviews and performance improvement initiatives.
• Support startup activities, facility expansions, operational redesigns, and network optimization initiatives.

Added Responsibilities

Stakeholder Collaboration

• Partner closely with Distribution Center Managers to develop facility-specific labor improvement plans.
• Collaborate with Regional Vice Presidents to ensure labor performance aligns with regional performance objectives.
• Present performance updates, recommendations, and strategic initiatives to senior supply chain leadership.
• Influence organizational adoption of labor management best practices through strong leadership and communication.

Qualifications

• Bachelor's Degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, Logistics, or related field.
• Master's Degree preferred.
• 8+ years of progressive distribution, warehouse operations, labor management, industrial engineering, or supply chain experience.
• 5+ years leading labor productivity and continuous improvement initiatives within large-scale distribution environments.
• Experience supporting multi-site distribution networks consisting of 50+ facilities preferred.
• Experience implementing engineered labor standards and labor management systems.
• Experience working with Warehouse Management Systems (WMS) and operational reporting platforms.
• Experience in high-volume wholesale distribution environments preferred.
• ~ 20% travel throughout the United States
• Regular presence within distribution centers to observe operations, validate labor standards, coach teams, and lead productivity improvement initiatives.

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!