Patient Care Representative Surgical Coordinator

Patient Care Representative/Surgical Coordinator

The ASC Patient Care Representative/Surgical Coordinator serves as the first point of contact for patients and visitors while coordinating the collection, preparation, and completion of surgical patient records. This position combines front office operations, patient registration, and surgical coordination responsibilities to ensure an efficient patient experience and complete, accurate surgical documentation.

Essential Duties and Responsibilities

Front Desk/Patient Registration:

• Welcome patients and visitors upon arrival to the center in a professional and courteous manner.
• Verify patient identity using approved identification procedures.
• Register and check patients into the ASC system.
• Notify clinical staff of patient arrivals. Scan insurance information and other required registration documents.
• Copy anesthesia billing information as required.
• Answer incoming telephone calls and appropriately triage inquiries.
• Schedule, communicate, and provide post-operative appointment information to patients.
• Maintain visitor and vendor logbooks and ensure all required HIPAA confidentiality forms are completed and signed.
• Scan completed patient charts and documentation into the electronic medical record (EMR) system at the end of each day

Surgical Coordination:

• Coordinate and manage the collection of all required documentation for scheduled surgical patients.
• Retrieve missing documentation, medical records, test results, clearances, and other required information from physician offices.
• Collaborate with office-based surgical counselors to ensure patient charts are complete and ready for surgery.
• Prepare and organize surgical charts, at least two weeks prior to the scheduled surgery date.
• Audit all surgical charts for completeness and ensure all required forms, consents, and documentation are present and contain the appropriate patient identification label.
• Notify the Director of Nursing and surgical counselors of any scheduling changes, documentation issues, errors, cancellations, or delays.
• Ensure surgeons and anesthesiologists receive all necessary medical records and patient information prior to the date of surgery.

Qualifications:

• High school diploma or equivalent required; Associate degree preferred.
• Knowledge of medical terminology, insurance verification, surgical scheduling, and medical records management.
• Strong organizational skills with exceptional attention to detail.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency in electronic medical records (EMR/EHR) systems and Microsoft Office applications.
• Ability to work effectively with patients, physicians, nursing staff, vendors, and administrative personnel.
• Previous experience in a medical office, ambulatory surgery center, patient registration, surgical scheduling, or healthcare administration preferred.

At Atlantic Eye, we're not just a teamwe're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development. We're proud to have been voted Best Eye Care Clinic in Monmouth County three years in a row and recognized as the Best Place to Work last year, reflecting both the exceptional care we provide our patients and the supportive culture we create for our team.

Why Choose Atlantic Eye?

• Compassionate Care: We prioritize patient well-being and lasting relationships.
• Leading Technology: Work with cutting-edge equipment and innovative treatments.
• Team Collaboration: Join a supportive team of professionals from diverse backgrounds.
• Continuous Development: Grow your skills with ongoing training and career advancement opportunities.