Bilingual Consumer Lending Sales Specialist - Full Time

Overview Brand: Purpose Financial Address: 31-755 Date Palm Dr., Ste. E, Cathedral City, California, United States - 92234 Purpose Financial, Inc. is an innovative consumer financial services company offering a diverse suite of credit products. The company is committed to helping customers achieve financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market with presence in over 800 storefronts and online lending, services in over 23 states, and a team of over 2,500 employees. We are focused on attracting motivated individuals who share our values of mutual respect to join our team of professionals. Position Summary The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. The CLSS actively contributes to branch success by meeting performance metrics defined by management and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices. Job Responsibilities Customer Service, Sales, Marketing & Customer Acquisition Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques Deliver exceptional customer experience while managing growing consumer loan portfolio Present tailored financial solutions aligned with customer goals and needs Build and maintain strong customer relationships throughout the loan lifecycle Educate customers on loan terms, conditions, and product features Execute and track community marketing initiatives to generate growth Demonstrate company core values and purpose while building trust with customers and staff Operations & Compliance Support branch financial objectives and performance metrics Maintain strict adherence to company policies, state and federal regulations Ensure accurate cash controls and security procedures Maintain precise customer documentation and transaction records Conduct and document collection activities Follow Loss Prevention (LP) Standards Team Collaboration Foster a positive team environment while supporting colleagues to enhance customer experience Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork Education, Experience & Knowledge Education Required: High School Diploma or equivalent required; some college preferred. Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections. Knowledge Required: Strong math skills, professional verbal communication by phone and in person, ability to read, write, evaluate, and apply complex information; capable of working independently; professional social skills; ability to negotiate payment terms and communicate loan requirements; understanding of applicable policies, procedures, and laws; proficient with computer programs used to process customer transactions; ability to follow procedures; ability to develop and maintain business relationships. Physical Requirements Standing for long periods; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting up to 20 lbs.; driving and reliable transportation; exposure to outdoor elements; typing and data entry; grasping; transferring items; housekeeping/cleaning; use of office equipment; ability to travel to any branch within the division as required (distance varies by division). Competencies Sales & Customer Excellence-CLSS Results & Accountability-CLSS Leadership, Coaching & Development-CLSS Adaptability & Growth Mindset-CLSS Digital & Future Readiness-CLSS Travel Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities. Attire The company allows professional attire such as polos, blouses, collared shirts, sweaters or other professional tops with slacks or jeans and appropriate shoes. Other Must be 18 (except in Alabama where the age requirement is 19), eligible to work in the USA, and able to complete post-offer screens including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed to accommodate business needs. Overtime may be required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46168 #J-18808-Ljbffr