CHILD SUPPORT SPECIALIST SUPERVISOR (STATEWIDE)

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation and ensure that in Maryland, we leave no one behind.

GRADE

15

LOCATION OF POSITION

STATEWIDE. This statewide recruitment establishes a list of eligible candidates to fill current and future vacancies in local departments of Social Services throughout the State. Counties can specify where they are willing to accept employment. Main Purpose of Job A Child Support Specialist Supervisor supervises Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with applicable federal and State laws, rules and regulations.

POSITION DUTIES

Plan, coordinate, supervise, and evaluate the work of lower-level Child Support Specialists and assigned support staff. Train lower-level Specialists in investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments to dependent children. Monitor staff activity and prioritize workload to ensure all case actions are completed timely and in accordance with regulations, laws, policies and procedures. Develop and implement procedures to effectively and efficiently meet the goals of the Child Support program. Establish corrective action plans where indicated and monitor for improvement. Provide leadership to staff in incorporating strategic planning and quality management in program activities. Serve as liaison between the Child Support Enforcement Administration and other State agencies, the State Attorney’s Office and courts. Assist agency management in developing and improving services and funding sources related to program development and enhancement. Participate in community, inter-departmental, intra-state, and inter-state meetings and forums related to child support issues. Use mainframe and personal computer systems and software to prepare and submit management, financial and technical reports. Work with the Sheriff’s Office to develop solutions to problems related to serving child support warrants and body attachments. Respond to inquiries from custodial and non‑custodial parents, courts, public officials, attorneys and employers to resolve problems related to child support cases. Conduct customer orientations and make presentations in the community about child support programs and services. Assist employers to understand and comply with child support wage withholding procedures. Administer the child support program in the absence of the Assistant Director. Assist with preparation of the annual budget. Draft correspondence for the Assistant Director. Perform other related duties.

MINIMUM QUALIFICATIONS

Education: Associate of Arts degree from an accredited college or university. Experience: Five years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with federal and State laws, rules and regulations. Candidates should describe related job duties on their application. Experience substitutes: Additional experience can be substituted one year for each year of required education. A Bachelor’s degree can replace two years of the required experience. Experience determining eligibility for government assistance programs can replace one year of required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties that require the operation of a motor vehicle. Those duties require a valid motor vehicle operator’s license in the State of Maryland.

SELECTION PROCESS

Candidates must provide sufficient information on their application to show that they meet the qualifications. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible employment list for at least one year.

EXAMINATION PROCESS

The examination consists of a rating of education, training, and experience as presented on the application. Candidates may be asked to complete a supplemental questionnaire. For education obtained outside the U.S., a foreign credential evaluation service is required prior to hire.

BENEFITS

Health, dental, and vision plans offered at a low cost. Personal Leave – six (6) personnel days annually (prorated based on start date). Annual Leave – ten (10) days per year. Sick Leave – fifteen (15) days per year. Parental Leave – up to sixty (60) days of paid parental leave upon birth or adoption. Holidays – at least twelve (12) holidays per year. Pension – credits toward a retirement pension. Telework may be available at eligible positions.

EQUAL OPPORTUNITY STATEMENT

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who reflect the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. Veterans are thanked for their service. #J-18808-Ljbffr State of Maryland