TEST POSITION - DO NOT APPLY - Operations Generalist

Job Description

Job Description

Goodwill of Colorado

Job Description

Application Deadline: 06/15/2026

JOB SUMMARY:

The Generalist, Operations (Ops.) will be a subject matter expert (SME) in Outlet/Salvage/Warehouse operations and cross-trained in all areas for coverage. This role will primarily work in an assigned production and/or warehousing environment, operating heavy equipment to move, store and retrieve donated products following Goodwill’s warehousing and material handling procedures and guidelines. This role will be in contact with customers and will be responsible for providing excellent customer service by greeting customers in a welcoming manner and responding timely and professionally to customer inquiries.

ESSENTIAL FUNCTIONS:

General:

• Use and become certified on compactor, baler, forklift, hand dolly, pallet jack, or other equipment/ tools to effectively move, store, and retrieve donated product.
• Act as a trainer for forklift certifications for other team members.
• Sort recyclable materials, based on type, into their proper bins.
• Ensure that all trucks and trailers are loaded, unloaded, and staged.
• Ensure that all areas of production have sufficient materials to work with.
• Be proactive in preparing materials or storage containers to anticipate the needs of the production team.
• Ensure that the warehouse and trailers are well organized, stocked, and clean to ensure items are stored efficiently.
• Prepare items for shipment and track products that are both shipped and/or received by the warehouse docks.
• Maintain a clean and organized work area.
• Complete all duties and responsibilities in accordance with department and organization policies and procedures so that there is no lapse of work to minimize down time.
• Help provide a safe working environment for you, customers, and fellow employees.
• Act as back-up for other areas as required.
• Perform other duties as assigned.

Outlet Recycling/Salvage:

• Use forklift and other equipment to load bale trucks, trailers, and/or assist with more complicated tasks or projects as needed.
• Allocate and organize inventory space and complete appropriate paperwork as needed.
• Coordinate with appropriate vendors to ensure all compactors, recycle bins, and containers are maintained and scheduled properly.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent is preferred.

Experience:

• Demonstrated ability as a Goodwill Material Handler - Ops or equivalent Goodwill position/experience.

Other:

• Able to obtain Powered Equipment Operator certification to safely operate equipment. Ability to operate hydraulic baler and forklift. Ability to be forklift certified.
• Demonstrate ability to safely operate a baler and other equipment.
• Able to follow outlet and warehousing processes and guidelines.
• Demonstrate ability to lift up to 45lbs unassisted and up to 75lbs with assistance from a dolly or pallet jack as required.
• Ability to withstand prolonged standing, bending, and lifting up to eight (8) hours per day.
• Have effective communication skills with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule that may include weekends, evenings, and holidays with occasional overtime as necessary.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

• Attention to Detail
• Concern for Safety, Level 1
• Time Management

Physical Requirements

Attachment to Job Description

Job Title: 633 – Generalist, Ops. Dept Number: Varies – Operations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - CONTINUOUSLY

At Shoulder - FREQUENTLY

Below Shoulder - FREQUENTLY

TWISTING – FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASSIONALLY

SQUAT - OCCASSIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASSIONALLY

Use of arms & legs (ladders) - OCCASSIONALLY

HEARING - FREQUENTLY

VISION:

Visual, close – FREQUENTLY

Visual, distant - FREQUENTLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - FREQUENTLY

WALKING - FREQUENTLY

STANDING – CONTINUOUSLY

SITTING - OCCASSIONALLY

SPEAKING - OCCASSIONALLY

OTHER, please describe -