CEAP Case Manager

Job Title: CEAP Case Manager

FLSA Classification: Non-Exempt (Overtime Eligible)

Supervisor: Director of Community Programs

Pay Grade: Grade 8, Step depending on experience and qualifications

Schedule: Monday through Friday, 8:00 am to 5:00 pm, 12 Month Full-time Employee

The individual selected for the position must be able to perform the essential functions of the position either with or without reasonable accommodation.

Job Summary:

The CEAP Case Manager supports low-income individuals and families by helping them access utility assistance through the Comprehensive Energy Assistance Program (CEAP). This position involves eligibility screening, documentation review, and referrals to other community resources. The CEAP Case Manager plays a key role in helping households maintain essential services and move toward greater stability.

 

Job Duties: 

1. Conduct intake interviews with clients seeking energy assistance to determine program eligibility.

2. Accurately collect, review, and verify required documentation for program compliance.

3. Explain CEAP guidelines, program eligibility requirements, and application procedures to clients.

4. Enter and maintain accurate client information in the agency’s data management systems.

5. Prepare client files and documentation for audit readiness and ensure confidentiality of client information.

6. Collaborate with utility vendors to facilitate timely payments and resolve service-related issues.

7. Educate clients on energy conservation practices and other available community resources.

8. Provide referrals to other EOAC programs and external agencies for additional supportive services.

9. Assist in outreach efforts, including community events, to promote awareness of CEAP services.

10. Ensure clients receive timely, respectful, and accurate service, with strong follow-through.

Additional Duties:

1. Attend meetings, travel to conferences, or attend trainings on behalf of EOAC or the position. 

2. Perform other related duties as assigned to support both operational and programmatic success.

 

Competencies:

1. Ensures accuracy in data entry, documentation, and compliance with CEAP program requirements.

2. Provides respectful, responsive, and compassionate assistance to clients in crisis or in need.

3. Effectively prioritizes tasks to manage an active case load of approximately 60 client files per week, while meeting case processing timelines in a fast-paced environment.

4. Clearly conveys information to clients and team members, both verbally and in writing.

5. Identifies client needs and resolves barriers to accessing utility and energy assistance services.

6. Creates and maintains organized and accurate physical and digital records that support program reporting and audit readiness.

7. Handles sensitive client information with discretion and adheres to privacy standards.

8. Responds positively to changes in procedures, client needs, and regulatory requirements.

9. Works cooperatively with team members, utility companies, and community partners to ensure client success.

10. Engages respectfully and effectively with individuals from diverse socioeconomic and cultural backgrounds.

 

 

Required Qualifications

1. High school diploma or equivalent.

2. Experience working with low-income and underserved populations

3. Basic computer and data entry skills

4. Strong organizational skills and attention to detail.

5. Excellent interpersonal, communication, and customer service skills.

 

Preferred Qualifications

1. Bilingual in English and Spanish

2. Prior experience with CEAP, LIHEAP, or other income-based assistance programs

3. Familiarity with case management software or client intake systems

 

Compensation: $15.83 - $20.00 per hour

Economic Opportunities Advancement Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Economic Opportunities Advancement Corporation, we are committed to fostering a workplace that values individual talent, professional excellence, and opportunity for all. We recognize that a variety of skills and experiences contribute to success in this role. If you believe your abilities align with the responsibilities of this position and our mission, we encourage you to apply. We are dedicated to investing in the growth of our employees and welcome applicants who are eager to contribute to our work serving the community.

I hereby affirm that all information provided in this application is true and accurate to the best of my knowledge, and understand that any deliberate falsification, misrepresentations, or omissions of fact may be grounds for rejection of my application or dismissal from subsequent employment.

I authorize the references listed on the previous page to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release all such parties from liability for any damage that may result from furnishing same to you.

I understand as part of the hiring process, EOAC may obtain criminal history record information on individuals it intends to employ, as required by applicable federal, state, and local laws. This includes compliance with the Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 et seq.), and Texas Labor Code Chapter 411 (governing access to criminal history records from the Texas Department of Public Safety). By applying for this position, I consent to a background check, which may include criminal history information, as part of the employment process. EOAC does not discriminate against applicants based on criminal history unless such information is directly related to the job, as permitted by law. 

For 60 years, the Economic Opportunities Advancement Corporation, EOAC, has served children, families, and community members across the Heart of Texas.

EOAC moves families forward by connecting them to opportunities that build lasting stability. Through early learning, energy assistance, weatherization, workforce development, emergency assistance, and family support services, EOAC helps families address immediate needs while taking meaningful steps toward a stronger future.

Our work is rooted in one clear vision: Every family thriving.

As a Community Action Agency, EOAC works alongside families, partners, funders, schools, employers, and community leaders to strengthen stability, expand opportunity, and support lasting progress across the Heart of Texas.

Moving Families Forward.