Operations Analyst

Req Number
OPE-25-00003

Requisition Category
Active

Full-Time/Part-Time
Full-Time

Location
Remote, USA

Description


Pay Rate:
The annual base salary range for this position is $50,000-$80,000. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills.

Position Location:
Remote, USA

Position Location Specifics:
Remote, USA

Work Environment:
Remote/Telework/Work from Home

Who You'll Report To:
This position will report directly to the Director of Managed Services Operations with oversight from the Senior Operations Analyst.

About the Role:
This position falls under the umbrella of Sawdey's Managed Services Division (MSD). Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, non-profits, commercial organizations, etc.).

The Operations Analyst will support various Sawdey MSD client relationships from an operational/financial perspective.

Additional responsibilities include, but are not limited to:
• Reconcile client agreement/invoices with correct user, workstation, license, etc. counts.
• Obtain quotes from vendors/distributors and order equipment/licenses/etc. as requested for both clients and Sawdey.
• Prepare sales and purchase orders related to both clients and Sawdey.
• May assist with preparing client invoices and drafting client invoice emails.
• May assist with drafting new Sawdey MSD contracts and modifications.
• Perform analysis of resources/time needed to support clients.
• Perform financial modeling and analysis (client profitability analysis, resource estimation, financial projections/actuals, etc.).
• Accurately review, approve, and manage Sawdey MSD employee time entries and
• timecards.
• Train Sawdey MSD employees on time entry/timecards and other operational procedures.
• Support the reconciliation/allocation of Sawdey MSD expenditures.
• Support Sawdey MSD business development activities (assist with pricing/proposal preparation, financial/operational coordination for events, industry research, prospective client outreach, etc.).
• Support responding to requests for quote/bid.
• Support records management and maintaining Sawdey MSD SharePoint sites.
• May assist with paying vendor/partner invoices.
• Support risk management processes (identifying risks, conducting vendor due diligence/research, etc.).
• Prepare both internal and external briefs.
• Evaluate and recommend changes for Sawdey MSD operational optimization to include leveraging artificial intelligence (AI).
• Support project management-related activities.
• May assist with asset/inventory management (for both Sawdey and clients).
• May assist in handling incoming client or vendor calls.
• May assist with interviewing Sawdey MSD Operations Team candidates.
• May assist with oversight for MSD Operations Interns.
• May serve as a mentor to fellow Sawdey MSD Team members.
• Understand and adhere to Cybersecurity Maturity Model Certification (CMMC) requirements.
• May assist with proposal development, if necessary.
• May perform other duties, as assigned.

Experience Requirements:
• Zero (0) to six (6) years of experience in finance, operational analysis, program management, procurement or similar field.
o If zero (0) years of experience, a Bachelor's degree in Business Administration, Finance, Operations, or another related field is required.
• Experience reviewing time entries and timecards is preferred.
• Experience using Excel and pivot tables to perform financial analysis is preferred.
• Experience interacting with vendors/distributors and making payments to vendors/distributors is preferred.
• Experience reconciling expense purchases is preferred.

Education Requirements:
• Bachelor's degree in Business Administration/Management, Finance, Operations, or another related field highly preferred; if zero (0) years of experience, a Bachelor's degree in Business Administration, Finance, Operations, or another related field is required.

Other Required Skills & Abilities:
• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
• Must be able to communicate and collaborate with corporate employees, clients, and colleagues in a professional, respectful, and timely manner.
• Must have daily and accurate time entry accounting for all service and non-service tasks.
• Must be able to articulate technical information to non-technical people.
• Must be self-motivated and self-directed with the ability to work with minimal direction and oversite.
• Must be able to pay very close attention to detail.
• Must be able to participate in an on-call rotation.
• Must be able to use personal smartphone device on an as-needed basis to perform job-related tasks such as supporting an on-call rotation, accessing Microsoft Teams and Outlook, and enabling/signing into multi-factor authentication (MFA) applications.
o Please Note: Incoming and Outgoing calls are made via an assigned extension in Microsoft Teams desktop. There is no requirement to use a personal smartphone device to support phone calls.

Background Check Requirements:
• Must be able to pass a favorable Background Check.

US Citizenship Requirements: To comply with CMMC requirements, as well as U.S. Government contracts, U.S. citizenship is required.

Benefits at Sawdey MSD:
At Sawdey MSD, we offer an extensive benefits package. Our employee-focused benefits for full-time employees include:

• Vibrant Company Culture: Become an integral part of our positive, encouraging, and uplifting team culture; we are all on this mission together!
• Healthy Work-Life Balance: We place a strong emphasis on work-life balance; we don't just â~talk the talk' in terms of work-life balance, we â~walk the walk'! We not only support, but highly encourage, prioritizing your health and well-being.
• Competitive Compensation Package: Competitive rates with comprehensive medical, dental, and vision benefits for you, your spouse, and your dependents.
o Health Saving Account (HSA) with employer contributions.
o Dependent-care Flexible Spending Account (FSA).
o Parking and Transit Flexible Spending Account (FSA).
o Excellent PTO package (based on status).
o Immediately vested 401 (k) with employer matching.
o Employee Assistance Program (EAP).
o Employee Referral program with compensated referrals!
o Additional benefits offered!
• Extra Compensation Opportunities:
o Additional compensation for on-call duty weeks, including a premium for weeks that include a Federal holiday.
• Grow With Us: We offer a paid Training and Tuition reimbursement program to help you advance and excel in your career. We also offer an employee mentorship program and prioritize internal promotions and success.

Sawdey MSD firmly believes in our employees and advocates an environment to promote from within, which serves to boost morale while keeping high performers engaged and challenged. We also place the utmost importance on team building and collaboration in a remote environment. To promote these beliefs, you will also find additional benefits and programs that will enrich your career here at Sawdey MSD:

• Lunch and learns.
• Employee mentorship program.
• Focus on internal career advancement and growth.
• Virtual team building activities.
• Wellness challenges.

About the Organization

Sawdey Solution Services , an ISO 9001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business. We provide our clients with premier professional services and technology solutions in an employee-centric environment. We are extremely proud of the culture we have created.

Why Choose Us?

• Mission-Critical Work: We play a vital role in ensuring the security of our nation's digital infrastructure.
• Professional Growth: Embrace the opportunity to take on diverse and dynamic roles that challenge and inspire you.
• Collaborative Culture: You are joining a unified team where your unique contributions are valued and celebrated.

Who We're Looking For:

• Hardworking Individuals: If you're someone who takes initiative, loves a challenge, and is committed to excellence, you'll feel right at home here.
• Talented Professionals: Whether you're an expert in your field or a rising star, we recognize your potential and support your effort toward success.
• Diverse Perspectives: Our strength lies in our diversity. We believe that a diverse team fosters creativity, innovation, and achievement.

EOE Statement
We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!


This position is currently accepting applications.