Director of Member Services

The Director of Member Services for the D.C./Northern Virginia region is a rare, career-defining opportunity to build something new, bold, and lasting. As the staff leader for AGCVA’s newest and expanding district, this high-energy, high-impact role places you shoulder-to-shoulder with the CEO to establish a powerful AGC presence in one of the most dynamic construction markets in the country—Washington, D.C. and Northern Virginia. This role operates in an early-stage, growth-oriented environment. It requires comfort with ambiguity, strong relational judgment, and the ability to build momentum before scalable systems and structures are fully in place. If you are energized by building rather than maintaining—and motivated by creating traction where none yet exists—this is the opportunity. If you are a relationship-builder, a connector, a builder of momentum—and you’re hungry to make your mark—this is your chance to shape AGCVA’s future in the Washington metro area. You’ll recruit and activate a thriving community of contractors and industry partners, develop high-value programs, expand AGCVA’s footprint, and ensure members experience a strong return on their investment. You’ll take ownership of local activities with support from local staff and the broader AGCVA team. You will be the local face of a growing statewide organization whose mission is to Advocate, Grow, and Connect Virginia’s commercial construction industry. This is a ground-floor opportunity for a candidate who thrives on action, influence, and impact. Essential Duties & Responsibilities District Establishment & Leadership Lead the launch and development of AGCVA’s Potomac District, including establishment of governance, programming, and events. Build and sustain relationships with local general contractors, specialty contractors, suppliers, and owners to expand AGCVA’s presence in the D.C./Northern Virginia market. Serve as the chief staff liaison to the Potomac District Executive Committee and other volunteer leaders. Represent AGCVA in regional industry meetings, coalition partnerships, and community events. Develop working knowledge of the region’s public-sector and regulatory environment to better align member engagement and district priorities. Maintain clear communication channels between AGCVA staff, AGC of America, and local leaders to ensure alignment with AGCVA strategic plan. Strategic Membership Growth Develop and execute an annual membership growth plan with measurable objectives for recruitment, retention, and engagement in the Potomac District. Prospect and convert potential members through networking, referrals, events, and targeted outreach. Prioritize membership growth efforts to focus on firms and partners critical to district credibility and long-term sustainability. Deliver a high-touch onboarding experience that quickly connects new members to AGCVA resources, programs, and networks. Drive prospecting efforts by identifying and cultivating leads through networking, events, partnerships, and industry research. Use available data and systems to track membership pipeline activity and engagement trends. Member Engagement & Volunteer Leadership Recruit and support a diverse network of volunteer leaders to serve on the Potomac District Executive Committee and subcommittees. Facilitate volunteer training, goal setting, and accountability to ensure effective district operations and member engagement. Create recognition and retention programs to celebrate volunteer and member contributions. Partner with AGCVA’s statewide team to align volunteer roles with statewide priorities and best practices. Events & Programs Plan and execute district events and programs that advance membership engagement, visibility, and ROI for participants, while ensuring all events meet quality, professionalism, and brand standards. Incorporate ROI analysis into event planning to ensure events advance membership growth, engagement, or revenue goals. Collaborate with AGCVA’s events, communications, and workforce development teams to integrate statewide initiatives into local programming. Evaluate event effectiveness and return on investment, recommending adjustments for continuous improvement. Identify opportunities for co-branded programs with AGC of America and other local or regional partners. Business Development & Revenue Generation Identify sponsorship and partnership opportunities that generate non-dues revenue and strengthen AGCVA’s regional presence. Work with marketing staff to design and execute campaigns promoting membership, sponsorship, and district programming. Cultivate long-term relationships with key industry partners, owners, and agencies in the region. Staff Leadership & Supervision Supervise and support an existing Member Services Manager on staff to execute membership recruitment, engagement, and event initiatives. Balance strategic leadership with hands-on involvement as needed during the district’s formative stages. Provide coaching, feedback, and performance guidance to ensure success in achieving district and statewide goals. Coordinate responsibilities and priorities to ensure consistent communication and alignment with AGCVA’s mission and strategic plan. Foster a collaborative, high-performance culture focused on results and member satisfaction. Core Competencies & Expectations Entrepreneurial mindset with the ability to build and scale a new regional presence. Exceptional interpersonal and relationship-building ability. Strong organizational and project management capabilities. Skilled in volunteer leadership and engagement. Confident public speaker and community representative. Strategic sales and business development mindset. Ability to lead and influence peers without direct supervisory authority. Skilled in volunteer management and leadership development. Proficient in event ROI evaluation and program innovation. Demonstrated ability to manage, coach, and develop staff to achieve organizational goals. Comfort working independently and collaboratively across teams. Qualifications Minimum 5 years of experience in association management, membership sales, business development, or related field. Demonstrated success in membership growth and retention. Experience working with volunteers, boards, or committees. Understanding of commercial construction—or the drive to learn quickly. Proficiency in Microsoft Office and association management systems (NOVI AMS a plus). Valid driver’s license and willingness to travel across D.C. and Northern Virginia. #J-18808-Ljbffr KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC