Systems Support Technician

Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryProvides specialized ophthalmic testing and patient care to support the diagnosis and prognosis of hereditary retinal degenerations. Performs a variety of clinical assessments and advanced diagnostic tests while maintaining a safe, organized, and well-equipped patient care environment.Does this position require Patient Care?YesEssential Functions-Performs comprehensive patient screening, including documentation of chief complaint, ocular, family and medical history, pain assessment, medications, allergies, and visual acuity.-Performs routine ophthalmic assessments, including subjective refraction, lensometry, tonometry, confrontational visual fields, pupil evaluation, and extraocular muscle assessment.-Administers diagnostic eye drops and medications in accordance with established protocols.-Performs specialized ophthalmic testing, including dark adaptation, color vision, electroretinography (ERG), electrooculography (EOG), and visual field testing.-Applies knowledge of ocular anatomy, physiology, and pharmacology to support patient assessment and diagnostic testing.-Maintains adequate medical and ophthalmic supplies in exam and testing rooms.-Cleans and maintains instruments, equipment, exam rooms, and testing areas in accordance with infection prevention and control standards.QualificationsEducationHigh school diploma or equivalent required.Experience cannot be substituted for the education requirement.Licenses and CredentialsNone specified.Experience0-1 year of experience working as an ophthalmic assistant in a supervised clinical setting preferred.Knowledge, Skills and AbilitiesKnowledge of medical terminology and basic ophthalmic concepts.Strong patient and customer service skills with a professional and compassionate approach.Ability to understand and follow verbal and written instructions.Ability to work effectively with others and adapt to changing situations.Strong problem-solving and critical-thinking skills.Ability to remain motivated and focused while navigating challenges.Proficiency with Microsoft Office Suite and Adobe Acrobat DC.Additional Job Details (if applicable)Remote TypeOnsiteWork Location243-245 Charles StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$28.40 - $42.83/HourlyGrade4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr