Patient Care Coordinator (Front Desk)

Patient Care Coordinator

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to support our physicians and care teams in delivering an outstanding patient experience. This role is primarily based in our Lutherville clinic and serves as a key connection between patients and providers. Patient Care Coordinators play an essential role in ensuring patients feel welcomed, informed, and prepared for their visits. This position is ideal for individuals who value meaningful work, enjoy helping others, and want to grow within a stable healthcare organization.

Key Responsibilities:

• Serve as the front desk representative, answering phones and greeting patients warmly
• Ensure accurate and timely patient check-in and information collection
• Assist with appointment scheduling and patient inquiries
• Maintain on-time clinic flow by notifying providers of patient arrivals
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth)
• Collect patient payments and assist with billing-related questions
• Manage office supply inventory and maintain an organized front office
• Protect patient privacy and maintain confidentiality at all times
• Support clinic operations with additional duties as needed
• Travel to nearby clinics to provide additional support when required

Qualifications:

• Experience in a front-office, customer service, or healthcare clinic role preferred
• Prior podiatric or orthopedic practice experience preferred
• Medical billing and coding experience highly preferred
• Experience using an EMR system; athenahealth preferred
• Strong communication skills and professional presence
• Ability to thrive in a fast-paced, team-oriented environment
• Exceptional customer service and patient-first mindset
• Reliable transportation required

Who Will Thrive in This Role?

This role is well suited for individuals who are passionate about healthcare and enjoy being on the frontline of patient engagement. The Patient Care Coordinator who thrives at Upperline Health is motivated by meaningful work and takes pride in delivering exceptional service every day. You will thrive in this role if you are compassionate, organized, and patient-focused; take accountability for accuracy and follow-through; and enjoy working collaboratively within a multidisciplinary team. Successful candidates are adaptable, detail-oriented, and able to balance multiple priorities in a fast-paced clinic environment. This position is ideal for those seeking long-term growth within a stable, mission-driven organization where their contributions are valued and directly impact the patient experience and overall success of the care team.

Living Our C.A.R.E.S. Values:

Upperline Health's C.A.R.E.S. values guide how we care for patients and support one another: Compassion Treat every patient with empathy, dignity, and kindness. Accountability Take ownership of responsibilities and uphold the highest standards of accuracy and reliability. Respect Foster a welcoming, inclusive, and professional environment for patients and colleagues. Excellence Strive for continuous improvement and exceptional service in every interaction. Service Deliver care with purpose, supporting patients and providers at every step of the care journey.

Why This Role Matters:

As Upperline Health continues to grow, Patient Care Coordinators are essential to sustaining our patient-centered, value-based care model. This role ensures seamless clinic operations and positive patient experiences, directly supporting quality outcomes and long-term organizational success. This is more than an administrative positionit is an opportunity to make a meaningful impact every day while building a long-term career in a stable, supportive healthcare organization.

Physical Demands & Working Conditions:

This position includes regular desk and computer work combined with frequent patient interaction. Extended periods of standing and occasional lifting of items over five pounds may be required. The clinic environment is climate-controlled with moderate noise levels.

Compensation & Employment Type:

Compensation is competitive and commensurate with similar roles in the region, based on experience and qualifications. Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.