Customer Project Manager

Customer Project Manager

The Customer Project Manager is responsible for overseeing customer projects from proposal through deployment, ensuring successful execution of project plans while maintaining high levels of customer satisfaction. This role serves as the primary liaison between Motivair and the customer, coordinating cross-functional teams and managing project scope, schedule, budget, and risk throughout the project lifecycle.

Key Responsibilities:

• Lead projects from sales proposal through deployment using established project delivery processes.
• Develop and manage comprehensive project plans, including scope, objectives, resources, schedules, milestones, and deliverables.
• Serve as the primary customer interface throughout project execution, fostering strong customer partnerships and ensuring customer expectations are met.
• Coordinate effectively with cross-functional teams, including Sales, Application Engineering, Product Development, Production, Service Engineering, and Supply Chain.
• Ensure customer requirements, technical specifications, schedules, and budgets are clearly defined and communicated across all stakeholders.
• Facilitate regular project team meetings to drive communication, resolve challenges, and monitor project progress.
• Monitor project budgets, contractual obligations, risks, and timelines to ensure successful execution.
• Lead multiple projects simultaneously, ranging from $200K to $100M+ in project value.
• Support pre-execution planning activities, including quote reviews and proposal development.
• Manage post-execution and customer acceptance activities to support successful project closeout and customer satisfaction.
• Identify potential project risks and implement mitigation strategies to maintain project objectives.
• Drive continuous improvement initiatives focused on process optimization, operational efficiency, and waste reduction.
• Evaluate project outcomes, capture lessons learned, and implement best practices for future projects.
• Make independent project decisions and communicate recommendations effectively to customers and internal leadership.

Required Qualifications:

• Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
• 5+ years of project management experience with a demonstrated track record of successfully delivering projects.
• Experience managing complex customer-facing projects involving multiple stakeholders.
• Strong organizational, communication, leadership, and interpersonal skills.
• Proficiency with project management tools and software.
• Strong problem-solving, decision-making, and risk management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Background in data center infrastructure, thermal management, cooling systems, or HVAC.
• Experience managing manufacturing, industrial, or engineered equipment projects.
• PMP, CAPM, or other project management certifications.
• Experience working with Motivair products or liquid cooling solutions.

You will report directly to the Senior Project Management Office Manager. This is an onsite position based in Lancaster, NY, requiring attendance in the office five days per week. Travel up to 20% travel domestically and internationally as required.

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you. Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. Invest and Plan Your Future. Grow Your Skills and Career. Team Up in the Workplace. Support Your Community.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

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You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

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