Pharmacy Intake Specialist

Job Description

Job Description

Responsibilities:

• The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

• Completes the intake process of all applications into Customer Relationship Management System (CRM)

• Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM

• Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data

• Completes initial assessment of simplified application

• Identify appropriate workflow based upon business rules

• Collaborate cross functionally to ensure processes are followed according to business rules and policies

• Ensure all patient cases are documented in the CRM in accordance with all business rules and policies

• Conduct renewal and year end recertification's process as determined by the Patient Assistance Program

• Readily assists on special project within job scope to improve reimbursement optimization when requested by management

• Manages incoming and outgoing mail

• Hours open are 7am-7pm, new hires start with later shift but need to be open for flexibility

Qualifications :

• High school diploma or equivalent required.

• College or a 2-year Associate Degree is preferred

• A minimum of 1-3 years' experience within an office or administrative setting

• Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus

• Strong attention to detail and work independently with minimal direction

• High quality customer service skills

• Ability to express ideas clearly in both written and oral communications

• Quick learner

• Efficient

• Communication

• Computer Proficiency

• Time management

• Ability to work independently

• Sit, stand, carry heavy objects

• Organizational skills

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities