Night Auditor / Overnight Front Desk Agent

Night AuditorReports To: Guest Service Manager / Assistant General Manager / General ManagerAbout Starlite Yellowstone, Tapestry Collection by HiltonStarlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete down-to-studs renovation, the property now features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and character of the Yellowstone region.As part of Hilton's Tapestry Collection, Starlite Yellowstone offers guests a distinctive sense of place inspired by the surrounding landscape and brought to life through authentic Montana hospitality. Our team is committed to delivering memorable experiences that inspire every guest's heartfelt desire to return.Managed by Vista Host Management & Development Company, Starlite Yellowstone is proud to be part of a growing portfolio of hotels dedicated to operational excellence, strong team culture, and exceptional guest service.Distinctly Yellowstone. Authentically Montana.Position SummaryThe Night Auditor is responsible for overseeing overnight front desk operations, providing exceptional guest service, and ensuring the accuracy and integrity of daily financial transactions. This position performs daily revenue reconciliation, verifies payment activity, completes required financial reporting, and executes the hotel's night audit procedures.Serving as the primary overnight representative of hotel management, the Night Auditor independently addresses guest needs, monitors property security, and ensures a smooth transition between business days. Success in this role requires strong attention to detail, sound judgment, financial accountability, and a commitment to Hilton brand standards.Who Is This Position For?The Night Auditor role is ideal for someone who:Enjoys working independently and demonstrates sound judgment during overnight operationsHas exceptional attention to detail and takes ownership of financial accuracyIs comfortable reviewing transactions, identifying discrepancies, and resolving accounting issuesDelivers professional, attentive guest service while managing competing prioritiesDemonstrates reliability, integrity, and accountability when working with limited supervisionRemains calm and solution-oriented when handling guest concerns or unexpected situationsCommunicates clearly and ensures accurate reporting and shift transitionsWhy Join Our Team?Competitive hourly pay with opportunities for advancementEmployee housing may be available for eligible team membersEmployee travel discounts at Hilton and Vista Host propertiesVacation / Sick / Bereavement / Holiday PayHealth, Vision, and Dental InsuranceLife and Short-Term Disability Insurance401(k) Retirement PlanComplimentary Employee Assistance Program (personal and professional support)Opportunities for career growth within Vista Host's expanding portfolioDuties and ResponsibilitiesPerform daily night audit procedures, ensuring accurate reconciliation of hotel revenue, payments, adjustments, and financial transactionsReview and verify guest folios, room charges, taxes, allowances, corrections, and miscellaneous postings for accuracyReconcile credit card transactions, cash payments, deposits, and other payment activity in accordance with established financial controlsInvestigate and document discrepancies, ensuring timely correction or escalation to managementComplete the daily business date rollover and verify successful processing within the property management systemPrepare accurate daily financial reports, audit documentation, and required management reportingEnsure proper documentation and authorization of refunds, adjustments, complimentary services, and guest compensationMaintain accurate guest account balances and follow established procedures for outstanding balances and payment collectionProvide exceptional overnight guest service, including check-ins, check-outs, reservations, and guest requestsServe as the overnight Manager on Duty within established authority, addressing guest concerns and escalating significant incidents appropriatelyMonitor hotel security, guest safety, and unusual activity while following established emergency response proceduresRespond appropriately to fire alarms, medical emergencies, disturbances, and other overnight incidentsCoordinate with emergency responders and hotel leadership when necessaryMaintain clear and accurate overnight shift reports documenting guest concerns, financial discrepancies, maintenance issues, and operational incidentsCommunicate important overnight developments to incoming front desk staff and hotel leadershipCoordinate with Housekeeping, Engineering, and other departments to address guest needs and operational concernsMaintain cleanliness, organization, and professional presentation of the front desk, lobby, and designated guest areasEnsure compliance with Hilton brand standards, company policies, financial procedures, and applicable safety requirementsPerform additional duties as assigned by managementPosition RequirementsMust be able to communicate effectively in English, both verbally and in writingPrevious hotel front desk, night audit, accounting, or cash-handling experience preferredStrong mathematical skills and attention to financial detailAbility to accurately reconcile transactions, identify discrepancies, and maintain financial recordsProficiency with computers and the ability to learn hotel property management and reporting systemsExperience with Hilton systems, including PEP and Hilton Honors, preferred but not requiredAbility to work independently, exercise sound judgment, and resolve problems with limited supervisionStrong organizational, communication, and guest service skillsAbility to stand and walk for extended periods throughout the shiftAbility to lift up to 20 pounds occasionally, with or without reasonable accommodationAvailability to work overnight shifts, including weekends and holidaysOur CultureAt Starlite Yellowstone and across the Vista Host portfolio, we believe hospitality begins with how we treat one another. Our team is committed to supporting each other, serving our guests with care and professionalism, and creating an environment where every person's experience inspires their heartfelt desire to return.Equal Opportunity EmployerVista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.