Patient Service Representative - Vista Lab - 139168

Description This position will support check-in across Primary Care, Express Care, IBH, X-ray, and Lab services in Vista. Under the direction of the Practice Manager, the Patient Service Representative delivers essential front desk support by performing a wide range of clerical and receptionist duties that keep daily patient services running smoothly. This role greets and assists patients, manages check-in and check-out workflows, schedules appointments, verifies insurance and authorizations, updates patient demographics, audits billing documents, dispositions appointments, collects co-pays, and oversees the petty cash drawer. The representative works closely with physicians, nurses, and staff across UCSD departments to ensure a seamless patient experience. Performs other related duties as assigned. Minimum Qualifications Three (3) years of previous related experience in a large complex healthcare setting. Strong knowledge of third-party payors, including federal, state, and private health plans. Demonstrated computer skills/ability to work between multiple systems during calls. Must be able to work in an interactive environment. Must possess excellent communication skills with the ability to communicate clearly both verbally and in writing. Excellent customer service skills. Ability to maintain strict confidentiality. Strong attention to detail, organization, and time management skills. Preferred Qualifications Experience in a fast-paced, multi-specialty clinic, including prior work in urgent care or primary care settings. Authorization and registration experience. Experience developing standard work, including process standardization, quality improvement, training, and collaboration. Experience in Artera or similar patient communication tools. EPIC, ORSOS, PCIS, and IDX experience. Prior scheduling experience. Special Conditions Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested. Employment is subject to a criminal background check and a pre-employment physical. Pay and Employment Details Hiring Pay Scale: $27.49 - $34.17 / Hour Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $27.49 - $34.17 Worksite: Vista Appointment Type: Career Appointment Percent: 80% Union: EX Contract Total Openings: 1 Work Schedule: Days, 8 Hour-Shifts, Monday-Friday Organization: UC San Diego Health (San Diego region) EEO and Compliance The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. For more information about UCSD Principles of Community and related policies, visit the UC San Diego website. #J-18808-Ljbffr UC San Diego Health