Service Advisor

Job Type


Full-time

Description

Santa Monica, CA | Subaru | Trusted brand | 2+ years Service Advisor experience required | Subaru brand experience preferred | Veterans encouraged to apply | $50,000 - $100,000+ OTE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Subaru of Santa Monica, we serve a community that's passionate about this brand and loyal to the people who take care of their vehicles. Subaru owners return not just because of the car - but because of the relationship. Our Service Advisors are the ones who build and keep that trust.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process - from write-up to delivery

• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle value

• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent Subaru of Santa Monica and Swickard's hospitality standards in every guest interaction

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience in a franchised dealership - required

• Subaru brand experience strongly preferred - familiarity with Subaru service processes, menus, and systems is a real advantage

• Track record of strong CSI and NPS scores and repeat guest relationships

• Reynolds & Reynolds or CDK experience preferred

• Clear, composed communicator who builds lasting trust with guests and keeps technicians and managers aligned

• Able to manage high volume accurately without losing attention to detail or the guest experience

• Valid driver's license with a clean driving record

• A hospitality mindset - you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• OTE of $50,000 - $100,000+ annually

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Paid Subaru manufacturer and product training

• Clear career path - strong advisors grow into senior advisor and service management roles

• Employee vehicle purchase and service discounts

• A team culture built on standards, accountability, and genuine care for one another

WHY SUBARU OF SANTA MONICA

• Subaru owners are some of the most loyal in the industry - guests here come back because they trust the people who serve them, and that relationship-driven dynamic makes for a genuinely rewarding advisory role

• Santa Monica is one of the most dynamic markets in Southern California - an active, values-driven community that aligns naturally with the Subaru brand

• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry

• We run with process, training, and centralized support - so your day is structured and your earning potential is real

• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and removes roadblocks so you can perform at your best

Subaru of Santa Monica has the brand loyalty, the market, and the culture to give a skilled service advisor a genuinely rewarding place to grow. Subaru guests come in trusting the brand - and they leave loyal to the advisor who delivers on that trust consistently.

If you're an experienced advisor with Subaru knowledge and a genuine care for the guest experience - we'd like to meet you.

Salary Description


$50k - $100k+ OTE annually