Patient Access Specialist

Patient Access SpecialistInova Fairfax Hospital is looking for a dedicated Patient Access Specialist to join the Oncology team. This role will be full-time, Monday-Friday, day shift.Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.Featured Benefits:Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules.Patient Access Specialist Job Responsibilities:Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.Case Management Tasks: Coordinates documentation and follows up on case-related tasks.Financial Counseling: Assesses coverage and initiates financial assistance.Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.Kiosk: Educates patients and reports usage trends on kiosks.Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.Referrals: Validates insurance and tracks referral status.Scheduling: Schedules specialty visits and coordinates preparation.Transport: Coordinates special needs transport.Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).Utilization Review Coordination: Provides documentation to utilization review (UR) teams.Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.May perform additional duties as assigned.Minimum Qualifications:Education: High School or GEDExperience: 1 year of patient access experience Inova Health System