Strategic Account Manager

Job Description:Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Account Manager, Strategic Accounts (Mid-market) – Mortgage Technology Remote | Full-time | Base + Commission Be the trusted advisor to high-value mortgage clients. You’ll own the post-sale relationship, protect and grow revenue, and make sure clients get the full value of the technology they rely on. What you’ll do Own the relationship for a portfolio of strategic accounts, working with executive and senior leaders Build account plans that tie client goals to our solutions Track account health, adoption, and satisfaction to spot risks and opportunities early Lead escalations through to resolution Support renewals and partner with Sales to expand accounts Rally Product, Implementation, Support, and Client Success teams around client outcomes Hit retention, growth, and satisfaction targets What you bring 7+ years in strategic account management, customer success, or other client-facing roles Strong knowledge of mortgage, mortgage servicing, lending operations, or mortgage technology A track record of managing executive-level relationships xhqgsiq and hitting retention and revenue goals 2+ years leading cross-functional teams or initiatives Strong presentation, negotiation, and problem-solving skills Bachelor’s degree or equivalent experience (MBA preferred) Why this role Real ownership of strategic relationships Commission plan that rewards results Remote position