Club Services Associate

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Key Responsibilities Engage with every customer, offering world‑class service by leveraging PGATSS Service behaviors and building lasting relationships. Execute all club services (re‑gripping, re‑shafting, loft & lie adjustments, etc.). Execute all front‑end operations (returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.). Assist in maintaining front‑end and services merchandise presence at a premier stock and visual level to drive sales and customer experience. Ensure all club services and front‑end areas, equipment, and supplies are maintained and operational. Demonstrate a culture of ethical conduct, safety, and compliance across all departments. Maintain a clean, professional presentation of the club services desk and surrounding area. Provide exceptional customer service by communicating repair options, costs, and timelines clearly. Assess and diagnose issues with golf clubs, including shafts, grips, and heads, to determine necessary repairs. Document repair orders, track work progress, and maintain accurate records of services performed for customer reference via the Golf & Tennis Services App. Stay up to date on merchandising promotions and marketing events, and maintain a strong merchandising presence throughout the promotion lifecycle using bulletin boards (The Links). Champion the products and services, inform, educate, and promote offerings to customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class customer experience. Qualifications and Skills Communication: strong listening and interpersonal skills, verbal and written communication, cross‑functional collaboration. Computer: basic computer skills with working knowledge of Microsoft Office Suite. Organization: ability to organize multiple priorities to meet deadlines and objectives. Education: High School Diploma or equivalent. Experience: 2+ years in retail materials handling, club repair or similar experience preferred. Business Acumen: ability to quickly learn business acumen with appropriate training. Accountability: strong self‑accountability and proactive drive for results. Working Conditions and Physical Demands Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb box overhead. Schedule Must maintain flexible availability, including nights, weekends, and holidays. Equal Employment Opportunity PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws prohibiting discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful and violates our policies. All associates at all levels are prohibited from engaging in any form of discrimination, and retaliation against anyone reporting is prohibited. #J-18808-Ljbffr