Patient Concierge

Part-time

Description

Join us as a part time Patient Concierge and be part of a team that values energetic service delivery transparency and professionalism. Your dedication will help create a welcoming dermatology boutique environment where patients feel cared for from their first contact through their entire healthcare journey.

Days: Monday Wednesday Friday

Afternoon Shift: 12 pm - 5 pm

Our practice Dermatology Associates of Rochester located in Rochester NY is a fast-moving high-performing multi- discipline practice with Dermatology Plastic Surgery and a Cosmetic Center. Our experienced Board-Certified dermatologists plastic surgeons skin care specialists estheticians and researchers are dedicated to bringing an unmatched level of Total Skin Care offering some of the most advanced skin treatments available in a Boutique setting.

Job Summary

These part-time position(s) require a poised polished individual who understands the importance of discretion particularly in a cosmetic and plastic surgery setting. The Patient Concierge is the first impression of our practice. This role is responsible for welcoming patients with warmth and professionalism while ensuring a seamless transition into the clinical experience. As part of a rotating front-office Concierge team the Patient Concierge helps maintain an organized calm discreet and hospitality-driven environment that aligns with our brand standards and upholds respectful patient privacy.

Essential Responsibilities

Welcome patients and guests with professionalism and warmth.

Confirm appointments and guide patients to appropriate check-in areas.

Provide support with intake paperwork or digital check-in systems (Kiosks).

Maintain a pristine and organized reception area.

Communicate delays or updates with discretion and empathy.

Collaborate with front desk and clinical teams to ensure efficient patient flow.

Uphold strict HIPAA compliance and patient confidentiality.

Represent the practice brand through appearance demeanor and communication.

Requirements

High school diploma or equivalent required.

Previous experience in a medical office cosmetic practice luxury retail or hospitality setting preferred.

Hospitality industry experience in front-facing customer service or guest service strongly preferred.

Basic computer proficiency experience using iPads and comfort utilizing AI technology are required.

Strong interpersonal and communication skills; ability to maintain composure in a high-touch service-oriented environment.

This position is primarily stationed in the entry area of the practice and prolonged periods of standing and being on your feet during your scheduled shift is required. Continuous face to face interraction and verbal communication with patients guests visitors and staff is required. Frequent movement within the building to coordinate patient flow including climbing stairs. Occasional light lifting of office materials (e.g. files packages supplies) up to 20 lbs. is required.

Application Instructions: Please submit your resume and a cover letter outlining your qualifications and relevant experience to Sandy Garrod HR Director at

Salary Description

Hourly Non-Exempt