Community Service Provider Supervisor

Community Service Provider Supervisor

Community Service Provider Supervisor shall oversee a team of Clinical Community Service Providers (CPST), along with Community Service Providers (PSR) staff providing support, supervision and oversight of billable hours. The Community Service Provider Supervisor will also be involved in overseeing progress notes, documentation and ensuring quality and compliance. The Community Service Provider Supervisor will maintain a small caseload providing community-based services that are intended to prevent the progression of behavioral health needs through early identification and intervention. CFTSS services are also intended to provide treatment for children/youth with an existing diagnosis for whom flexible community-based treatment is needed to correct or ameliorate conditions identified during an assessment process. In addition, as assessment of needs may result in the recommendation of further medically necessary services, such as rehabilitative services. Services are delivered in a trauma informed, culturally and linguistically competent manner. Other duties will also include but not be limited to:

Providing services to identified caseload.

Provides direct administrative supervision to staff delivering direct services. This includes Clinical Community Service Providers (CPST) along with Community Service Providers (PSR).

Assigns caseloads and regularly monitors schedules and staff billing to ensure utilization targets are being met.

Participates as a part of a management team that includes the Assistant Director of CFTSS/CMHRS, Clinical Supervisors, and Family and Youth Peer Advocate Supervisors- to oversee the growth and development of the CFTSS/CMHRS program.

Assists with the hiring, onboarding and training of program staff to ensure that they are properly credentialed to deliver the CFTSS/CMHRS services as mandated by regulatory policy.

Reviewing and signing of services progress notes.

Ensures that staff are meeting their billable hours on a monthly basis and are following the identified treatment goals for their identified caseload.

Working with clinical team to develop treatment goals that are medically necessary for individuals.

Promotes professional development of self and staff by attending and leading trainings and in-services (as needed).

Provides billing, outcome and other data collection reports required by the agency and by the counties that request services through the community-based programs.

A member of Agency Utilization Review Committee overseeing to ensure compliance of regulators.

Competency/Duty Areas:

1. Job Knowledge a. Develops, maintains and utilizes sound working knowledge of Community Services and CFTSS program standards.

b. Understands agency mission statement and vision.

c. Working knowledge of management principals.

2. Quality of Work a. Monitors program implementation of CFTSS.

b. Ensures staff is supervised according to agency standards.

c. Maintains confidentiality of staff and individuals receiving services.

d. Completes all assignments thoroughly and timely.

e. Ensures operational policies are followed and adhered to.

3. Attitude a. Understands, appreciates the different views, expertise and experience of others; understands the perspective and limitations of other individuals and systems demonstrating emotional intelligence.

b. Relates effectively with all levels of administration both inside and outside the organization.

c. Is enthusiastic and energetic; likes job promoting world life balance.

d. Reflects a positive approach towards the individuals receiving services.

e. Ability to reframe situations to solve problems and generate solutions.

4. Initiative a. Anticipates significant information necessary for decision making; explores resources, information and trends.

b. Acts within the realm of responsibility to foreseeable issues.

c. Is able to shift gears and redirect actions.

5. Dependability a. Can effectively plan and act without on-going prompts.

b. Keeps supervisor informed of program status and potential issues demonstrating open communication.

c. Makes sound decisions within realm responsibility.

6. Interpersonal relations a. Consistently works with others to ensure positive communication, safety of individuals receiving services and continuity of care, demonstrating social responsibility.

7. Team Collaboration a. Collaborates with multi-disciplinary agency staff to ensure appropriate services are rendered.

b. Works in partnership with external service providers to ensure quality service provision.

c. Provides opportunities for professional growth to staff.

8. Planning and organizational skills:

a. Agency representative to state oversight agencies and external agencies and providers.

b. Will serve as a member of the CFTSS On-Call.

c. Provides disbursement of information both up and down the agency structure, open communication.

Must be aware of and sensitive to trauma informed care and the cultural needs of the population of focus and how to best meet those needs and be capable of training staff regarding these issues.

Special Personal Skills, Qualities, Aptitudes and Physical Requirements Shows leadership ability. Shows ability to manage multiple tasks in a fast-paced environment. Understands laws and regulations related to OCPS, OMH, OASAS, DOH and Justice Center. Accepts potential on call responsibility.

Vanderheyden is committed to the Sanctuary Model - a blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community. The Sanctuary Model's focus is not only on the people who see/c services, but equally on the people and systems that provide those services. Vanderheyden Hall Inc., as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of gender, race or ethnicity, color, national origin, religion, age, disability, military or marital status, sexual orientation, gender identity or expression, or any other category protected by applicable federal, state or local laws.

Qualifications

Education

Required Bachelors or better.

Preferred Masters or better.

Experience

Required 2-3 years: Experience in similar position, and supervision.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.