Automotive Service Advisor

Job Description

Job Description

Job Description:

About Madison Honda Madison Honda is a reputable automotive dealership committed to delivering excellent customer service and quality vehicle maintenance. We are currently seeking a professional Automotive Service Advisor to join our team in Easton, PA. Job Details Salary: From $60,000 to $100,000 a year Job Type: Full Time Location: Easton, PA 18042 Position Overview As a Service Advisor, you will serve as the primary point of contact between customers and our service department. Your role is essential in ensuring customers receive professional and courteous assistance while their vehicles are serviced. Key Responsibilities Greet customers promptly and professionally upon arrival. Inspect vehicles and review service history to identify customer needs accurately. Recommend appropriate services, parts, and accessories by understanding products and service requirements. Provide customers with accurate cost estimates and timeframes for service completion. Obtain customer authorization before proceeding with repairs or additional services. Monitor service progress throughout the day and communicate any changes in cost, timing, or service recommendations to customers. Manage vehicle warranty repairs according to manufacturer guidelines. Confirm service appointments by telephone and conduct post-service follow-up calls. Inspect vehicles before delivery to ensure work is completed satisfactorily and communicate results to customers. Comply with state and federal regulations related to automobile repairs and consumer protection. Demonstrate the company's core values in all interactions with customers, colleagues, and vendors. Work Hours This is a full-time position; specific work hours will be discussed during the hiring process. Why Join Madison Honda? We offer a supportive work environment with comprehensive training to help you succeed. You will benefit from a competitive compensation package alongside a range of employee benefits.

Job Requirement: Minimum of two years experience as a service advisor. High school diploma or equivalent. Valid driver's license in the state of employment with a clean driving record. Energetic and positive attitude with excellent customer service skills. Professional appearance and strong work ethic. Ability to thrive in a process-driven environment. Outstanding verbal and written communication skills. WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!