Associate Technician

Associate TechnicianThis role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections.Primary responsibilities include the following:Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionManage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.Analyze customer needs, recognize business opportunities, and influence sales volume growthCommunicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professionalProvide accurate feedback with call close information, parts usage reporting and customer meter readingsIn addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.Networking skills or experienceMinimum: High School Diploma or GED; A+, N+ preferred but not required.Ability to lift 50 lbs.Ability to pull, lift, reach and transport equipment parts and boxes.Ability to stand/walk 75% of the day.Must have dependable transportation.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.