Technical Service Representative

Job Description

Job Description

Huish Outdoors is passionate about dive and watersports. We develop products that fuel the human spirit for adventure, keep people active, exploring, and enjoying our world's aquatic environments. We are a team who is passionate about what we do, and we are. Our team is made up of amazing people who are outdoor enthusiasts that embrace and drive change.We are looking for a Technical Service and Care Representative to work out of our Salt Lake City, UT office, to handle order entry and assist with the processing of product returns and warranty claims. The successful candidate will be a self-starter with good organizational, problem solving and communication skills. Experience working with customers, and the ability to communicate fluently in English are essential; dive experience is a distinct asset, but not essential.The Technical Service and Care Representative will provide technical and problem resolution to customers over the phone and email by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving dive computer issues, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, and assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.Key Responsibilities Process received orders efficiently and accurately from phone, email, or faxUse company sales programs and tools (Net Suite, Excel, MS Word, Gmail)Answer inquiries from retail partners and end-users in a timely and accurate fashionAssess and process returns / warranty claims in accordance with company procedures and policiesDisseminate technical information and provide product knowledge for multiple product linesMaintain accurate and up-to-date customer recordsDevelop and maintain professional and courteous working relationships internally and externallyOther tasks as assigned by managementQualifications, Job Skills, and AbilitiesIntermediate knowledge of all categories of scuba diving equipment including dive computers, BCDs, regulators, valves, drysuits, wetsuits, gauges, masks, snorkels, and finsMinimum of three (3) years' experience working with customersCapable and willing to answer phone calls and emails continually throughout the day.Physically fit to move 30lb boxesProficient use of Microsoft Office, NetSuite & Excel