Remote Support Specialist

Join The AmazingCo Team, Where the Dream Begins!

At AmazingCo, our greatest objectives is creating an everlasting experience that brings people together, through our exclusively unique mystery picnic, Valentine adventure, weekend getaways, organization retreats and a well put together locally curated experience. We committed to helping thousands of clients/customers experience a long last memory all over the world.

At AmazingCo Our Mission is: Great Service, Great Workers. Great Experiences. We are committed to long lasting experience and memories. Our success is built on exceptional customer service and responsibility, innovations, teamwork and passionately creating remarkable experiences.

As we continue to grow further, we are actively looking to add a dedicated Remote Support Services Specialist to our growing global support staff. This role at AmazingCo will provide you with the opportunity to make a meaningful difference in supporting residents, property teams and internal operations whilst helping deliver a great service experience The AmazingCo is famously known for.

AmazingCo Job Position Summary.

The Remote Support Services Specialist is the first point of contact for customers, prospective high value clients, individual companies, vendors, organizations, and experience partners. This position provides professional support, bookings, picnic reservations, client inquiries, organizes service requests, maintains accurate records, and assists with daily operating duties.

The right candidate is very organized, detail oriented, comfortable with multitasking, customer service and customer relations, excellent communicator and must be able to work independently in a remote environment.

Main responsibilities at The Amazing Co Include:

• Fast response to all clients bookings and inquiries.
• Responds to clients, organizations, and vendors through telephone, e-mail and online communications inquiries.
• Provide timely and professional solutions based service
• Guide clients through their AmazingCo Experiences and resolve issues effectively.
• Assist with service inquiries, account questions, scheduling, general needs
• Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
• Coordinating Services
• Coordinates and tracks service requests from start to finish.
• Schedule appointments, update residents and property teams.
• Ensure timely follow up by liaising with internal departments and service suppliers;
• Respond to Card Issues or Purchases
• Keep track of service history and open requests.
• Support business processes that enhance service delivery and resident satisfaction.
• Escalate complex issues to the appropriate department for solutions.

Administrative Support:

• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Data entry, records management and administrative support.
• Report and record keeping for support activities.
• Comply with Company policies, practices and data privacy standards.
• Together we work
• Work with property management teams and other internal departments.
• Participate in team meetings, training and professional development opportunities.
• Identify process improvement and service quality possibilities.
• Help build a good, collaborative and service culture in the workplace.

Required Qualifications:

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multi-tasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace and web based business applications.
• A good high speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.
• Preferred Qualifications A. A. or B. A.
• Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
• Experience using CRM, ticketing, property management or customer service software.
• Experience working with remote/distributed teams. Excellent dispute resolution and problem solving skills.

What is success like?

• Successful Support Services Specialists are always:
• Provide great customer and client experience.
• Keep records accurate and clean.
• Troubleshoot difficulties proactively and efficiently.
• Deliver on productivity, quality and service objectives.
• Operational excellence and team support goals.
• Advantages - The AmazingCo team is dedicated to the healthy growth and overall well-being of our Clients and Employees.

Benefits at Amazing Co:

• Salary: Competitive.
• Home office setting and flexible working
• Medical, Dental & Vision Insurance 401(k) business match retirement plan.
• Vacations & Time Off
• EAP, Employee Assistance Program Professional Development Reimbursement
• Opportunities for training and career advancement at all times.
• Staff health & wellness services
• Collaborative and inclusive work environment to grow our employees to the best of our abilities.

Why Join The AmazingCo Team.

Our AmazingCo principles are easy. The Right Thing. Do work you can be proud of. Be a great place to work.

We have a proud history of providing a place where individuals can develop great professions, construct healthy communities and make a difference every day.

If you are a people person, enjoy helping others, solving problems, and giving outstanding service as a team player, we want to hear from you

Equal Opportunity Employer.

AmazingCo is an Equal Opportunity Employer. We work to create a diverse, inclusive and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information or veteran status in accordance with applicable laws.