Service Manager

Employment: Service Manager Black's Tire And Auto Service 630 US Hwy 70 SE Hickory, NC 28602 View phone number on click.appcast.io Store Hours Monday 7:30AM - 5:30PM Tuesday 7:30AM - 5:30PM Wednesday 7:30AM - 5:30PM Thursday 7:30AM - 5:30PM Friday 7:30AM - 5:30PM Saturday 7:30AM - 1:00PM Sunday Closed Looking to start your career with a growing company? Black’s Tire Service is the place for you! Serving both North Carolina and South Carolina for over ninety years, Black’s Tire and Auto Service is a family owned and operated business. With over 50 locations throughout the Carolina’s, and a Goodyear retread manufacturing facility, we can offer more opportunities to advance your career! We offer a family-friendly work atmosphere and employee benefits that our competitors can’t match. At Black’s Tire and Auto Service, you won’t just have a job, you’ll have a career! Our Service Managers Perform Duties That Include - Following and enforcing all company policies and procedures as outlined in the current Employee Handbook - Hiring, training, and managing employees - Focusing on customer retention by building relationships - Managing and controlling costs - Keeping track of service and inventory records - Ordering quality parts and supplies as needed - Forecasting goals and objectives for the department - Implementing a marketing plan to promote business - Maintaining relations with executives and factory representatives - Contacting clients regarding the status of vehicles - Overseeing post-repair services (vehicle delivery, test driving, etc.) - Developing customer estimates and work orders - Directing Service Writer's development of customer estimates and work orders - Assigning work orders to the technicians - Ensuring quality of work, attitude and performance meet or exceed customer satisfaction goals - Maintaining a personal, positive attitude and positive communications at all times Benefits - Full time positions with the opportunity for overtime - Competitive wages - On the job and classroom training - Health and Dental Benefits - 401(K) with Company Match - Paid Vacation / holidays - Life Insurance - Opportunity to grow, we promote from within Qualifications *ASE Service Consultant certification or equivalent experience *Extensive knowledge of automotive systems and repairs *Five years of work experience in automotive customer service and service sales preferred *Ability to work in a fast paced and detail-oriented environment *Ability to document findings and work performed in detail *Ability to communicate well with other TEAM members *Be personally responsible and self-motivated *Have a sales minded, customer service focus *Flexibility of overtime work hours Black's Tire and Auto Service is proud to be your go-to destination for tires and automotive repair in North Carolina & South Carolina. "Black's Has Your Back" with quality automotive repair and tires from top brands like Goodyear, Cooper, Hankook, Michelin®, BFGoodrich®, and more! From oil changes to engine repair, the expert mechanics at Black's Tire and Auto Service have you covered. If custom wheels are what you're looking for, we have a wide selection to help you get the look you want. Use our wheel visualizer to test different styles on your exact vehicle. On our doors, you will see this statement - "Through These Doors Pass The Best People in The World...Our Customers!" We seek to show our commitment to our customers by availability (regular hours and 24-hour roadside assistance), quality service at reasonable pricing, and service beyond the sale. Let us earn your business. Schedule an appointment online today! #J-18808-Ljbffr