Customer Service Specialist

Description At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional Finance and Accounting professionals who help drive financial performance, operational efficiency, and strategic business growth. We are actively supporting multiple client engagements while continuously building relationships with experienced Finance and Accounting professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify outstanding talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings. Whether you're an experienced Financial Analyst, Controller, Finance Manager, FP&A Leader, Director of Finance, Vice President of Finance, or Chief Financial Officer, we'd welcome the opportunity to learn more about your experience and career goals. Why Apply? When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry. Qualified candidates may be considered for opportunities including: Financial Planning & Analysis (FP&A) Accounting Corporate Finance Commercial Finance Financial Reporting Revenue Accounting Controllership Operational Finance Shared Services Finance Executive Finance Leadership As new opportunities become available, we proactively connect with professionals whose experience aligns with our clients' hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations. Our goal is simple: build long-term relationships with exceptional Finance and Accounting professionals and connect them with organizations where they can make a meaningful impact. What Happens After You Apply? After you submit your application: Our recruiting team will review your experience against current and upcoming client engagements. Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests. Your profile will be retained for consideration as new opportunities become available. When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail. Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements. **While we carefully review every application, submission does not guarantee an interview or immediate placement** Requirements Recent Finance or Accounting experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required. Experience in Finance, Accounting, FP&A, Commercial Finance, Corporate Finance, Financial Reporting, Accounting Operations, or related financial disciplines. Strong understanding of financial planning, budgeting, forecasting, and business performance analysis. Experience partnering with executive leadership and operational teams to support strategic decision-making. Excellent analytical, financial modeling, and problem-solving skills. Advanced proficiency with Microsoft Excel and financial reporting tools. Authorized to work in the United States. Preferred Qualifications Experience supporting enterprise or global Customer Experience organizations. Experience supporting multi-site operations or international delivery centers. Experience working with P&L management, EBITDA analysis, cost optimization, pricing strategy, or operational finance. Experience supporting private equity-backed or publicly traded organizations. Experience with ERP systems such as Oracle, SAP, NetSuite, Workday Financials, Microsoft Dynamics, or similar platforms. CPA, CMA, MBA, or equivalent professional certification is a plus. Who We're Looking For We are seeking experienced Finance and Accounting professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers. Ideal candidates have experience supporting one or more of the following areas: Financial Planning & Analysis (FP&A) Accounting Corporate Finance Commercial Finance Financial Reporting Budgeting & Forecasting Revenue Recognition Pricing & Profitability Cost Management Shared Services Financial Operations Payroll Accounts Payable Accounts Receivable Audit & Compliance Business Intelligence Treasury Mergers & Acquisitions Experience supporting large-scale customer experience organizations, global delivery models, multi-site operations, or high-growth environments is highly valued. Skills, Technologies & Industry Experience We Frequently Recruit For Our client engagements include finance and accounting leadership supporting Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations. Finance & Accounting Financial Planning & Analysis (FP&A), Accounting, Corporate Finance, Commercial Finance, Financial Reporting, Budgeting, Forecasting, Revenue Recognition, Revenue Accounting, Cost Accounting, General Ledger, Treasury, Payroll, Accounts Payable, Accounts Receivable, Internal Audit, SOX Compliance, Pricing Strategy, Profitability Analysis, EBITDA, P&L Management, Controller, CFO. Financial Systems Oracle, SAP, NetSuite, Workday Financials, Microsoft Dynamics, Hyperion, Anaplan, Adaptive Planning, Power BI, Tableau, Excel. CX Industry Experience Customer Experience (CX), Contact Center, Customer Support, Customer Care, Business Process Outsourcing (BPO), Shared Services, Global Delivery, Multi-site Operations, Private Equity-backed Organizations.