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Service Desk Agent

Exasoft Pte Ltd

Responsibilities and Requirements
  • SD Client-facing agents responsible for handling and managing customer queries and support requests received through phone calls, emails, chats, and web-based ticketing systems.

  • Provide L1 technical troubleshooting and support for basic Windows applications and Commercial Off-the-Shelf (COTS) applications.

  • Capable of remotely diagnosing, troubleshooting, and resolving technical issues while providing effective support to clients.

  • Take ownership of support tickets from initial logging through to resolution and closure, and escalate unresolved issues to the appropriate L2/L3 support groups when required.

  • Possess good verbal and written communication skills, with the ability to communicate effectively with clients and internal technical support teams.

Vacancy posted 1 day ago
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