Client Advisor

About Abel Richard

Abel Richard is an ultra-luxury Maison redefining modern refinement. With operations rooted in New York, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the worlds most storied and respected luxury pen houses, alongside rare, limited-edition creations that blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across key luxury markets, Abel Richard remains focused on delivering exceptional client experiences grounded in exclusivity, innovation, and service.

Position Overview

The Client Advisor is a key ambassador of Abel Richard, responsible for delivering an elevated, highly personalized boutique experience that reflects the Maisons standards of excellence, discretion, and sophistication. This role is designed for a polished luxury sales professional with a strong understanding of the New York market and a proven ability to serve high-net-worth and ultra-high-net-worth clientele. The ideal candidate is an exceptional relationship builder, confident storyteller, and results-driven brand representative who understands how to translate product knowledge, service, and clienteling into long-term loyalty and sales performance. The Client Advisor will support boutique operations while cultivating new business, maintaining strong existing client relationships, and contributing to the continued growth and visibility of Abel Richard within the luxury market.

Key Responsibilities

• Deliver a best-in-class client experience through refined, personalized service at every stage of the selling ceremony.
• Represent Abel Richard with professionalism, discretion, and deep brand understanding in all client interactions.
• Build, maintain, and grow long-term relationships with high-net-worth clients, collectors, and luxury consumers.
• Drive boutique sales performance by achieving individual and team sales goals.
• Develop and execute proactive clienteling strategies, including outreach, follow-up, appointment setting, and after-sales service.
• Maintain accurate and detailed client records within CRM systems to support relationship development and business growth.
• Support private appointments, bespoke sales opportunities, in-store events, and brand activations.
• Demonstrate strong product knowledge across handbags, fine writing instruments, and limited-edition collections.
• Identify opportunities to expand the client base through networking, referrals, repeat business, and local market awareness.
• Partner closely with boutique leadership and team members to uphold presentation, service, and operational standards.
• Contribute to boutique maintenance, visual presentation, and daily operational excellence.
• Stay informed on the competitive luxury landscape, client preferences, and relevant cultural and market trends in New York City.

Qualifications

• Minimum 5 years of experience in ultra-luxury retail sales.
• Prior experience in high jewelry, fine watches, haute leather goods, luxury accessories, or a comparable high-touch luxury environment strongly preferred.
• Proven track record of achieving sales goals and cultivating repeat business with high-value clientele.
• Established client book or demonstrated ability to build a strong luxury client base in the New York market preferred.
• Exceptional interpersonal, communication, and relationship-building skills.
• Impeccable personal presentation and professional presence aligned with the Abel Richard brand.
• High level of discretion, emotional intelligence, and service intuition.
• Strong understanding of luxury service standards, client expectations, and boutique etiquette.
• Experience using CRM systems and clienteling tools to manage and grow client relationships.
• Flexible schedule with availability to work weekends, holidays, and special events as business needs require.
• Multilingual skills are a plus, particularly Mandarin, French, Arabic, or Spanish.

Working Conditions

• The position requires the ability to lift, carry, and move merchandise, packaging, visual materials, and boutique supplies up to 25 pounds, with or without reasonable accommodation.
• The schedule may include evenings, weekends, holidays, and special events based on boutique needs and peak business periods.
• The role requires regular use of point-of-sale systems, CRM platforms, computers, and other retail technology tools.
• The employee is expected to maintain a polished, professional appearance and consistently uphold Abel Richard service, presentation, and operational standards.
• This role is based in a luxury boutique environment and requires prolonged periods of standing, walking, bending, and active engagement on the sales floor.

Equal Employment Opportunity

Abel Richard is an equal opportunity employer and is committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, citizenship status, or any other status protected by applicable federal, state, or local law. Abel Richard also provides reasonable accommodations to qualified individuals with disabilities and to employees or applicants with sincerely held religious beliefs and practices, in accordance with applicable law.