PRIVATE PAY INTAKE SPECIALIST

Job Title

Responsibilities

• Respond promptly to incoming private pay leads by phone
• Contact prospective clients and family members who have requested information about home care services
• Build trust and establish positive relationships with potential clients
• Gather information regarding care needs, schedules, and service requirements
• Educate families about Damascus Home Care services and answer common questions
• Address concerns and objections in a professional and compassionate manner
• Schedule and attend first potential client meetings with the assigned supervisor
• Maintain accurate documentation and progress status records for all private pay leads
• Follow up with prospective clients as needed
• Work closely with care managers and office staff to support client admissions
• Support caregiver recruitment and retention efforts
• Conduct hiring activities to support the management and supervisory team
• Complete the hiring process and ensure new hires complete all on-boarding requirements before transitioning to supervisor oversight

Qualifications

• Excellent verbal communication and customer service skills
• Comfortable speaking with seniors and family caregivers
• Strong listening and relationship-building skills
• Ability to remain calm and professional during sensitive conversations
• Sales, intake, admissions, customer service, healthcare, or home care experience preferred
• Strong organizational and documentation skills
• Proficiency with computers and scheduling software
• Ability to work independently while meeting performance goals

Preferred Experience

• Home care
• Healthcare admissions
• Intake coordination
• Customer service
• Sales or lead conversion

Success in This Role

The successful candidate will be able to connect with families, understand their needs, answer questions confidently, help convert qualified inquiries into scheduled assessments and new private pay clients, and support the recruitment and on-boarding of qualified caregivers.

Compensation

Compensation structure includes a base wage and/or performance-based commission. Pay is $800/week plus commission. Commission: $1/hour for every private pay client hours completed in that week.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.