Experienced HVAC Dispatcher

Job Description

Job Description

Experienced HVAC Dispatcher

SUPERIOR AC HEAT & PLUMBING

Full-Time Position

Compensation & Benefits

• Annual salary: $50,000 – $70,000 based on experience

• Top performers can earn $80,000+ annually through bonuses and performance incentives

• Paid time off and holidays

• Career advancement opportunities

• Stable, year-round employment

• Supportive and team-oriented work environment

Position Summary

SUPERIOR AC HEAT & PLUMBING is seeking an experienced HVAC Dispatcher to join our growing team. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced service environment.

This position plays a critical role in coordinating technician schedules, maximizing operational efficiency, and delivering an exceptional customer experience. Candidates should possess prior dispatching experience within the HVAC, plumbing, or home service industry, along with excellent communication and problem-solving skills.

Primary Responsibilities

• Schedule and dispatch HVAC technicians for service, maintenance, and installation appointments

• Coordinate and optimize daily routes to maximize technician productivity and efficiency

• Communicate professionally with customers regarding appointment confirmations, schedule updates, and service delays

• Monitor technician progress throughout the day and provide operational support as needed

• Maintain accurate customer records and work orders within dispatch software systems

• Assist with inbound customer calls and service requests

• Work closely with management to prioritize emergency calls and high-priority service needs

• Maintain a high level of professionalism and customer satisfaction at all times

Qualifications

• Previous HVAC or home service dispatching experience required

• Strong organizational and multitasking abilities

• Excellent verbal and written communication skills

• Proficiency with dispatching software and computer systems

• Ability to perform effectively in a fast-paced environment

• Strong attention to detail and problem-solving skills

• Professional demeanor with a positive attitude

• Dependable with a strong work ethic

Preferred Qualifications

• Experience using Housecall Pro or similar dispatch software

• Knowledge of HVAC terminology and service operations

• Previous customer service or call center experience

Why Join SUPERIOR AC HEAT & PLUMBING?

At SUPERIOR AC HEAT & PLUMBING, we value professionalism, teamwork, and exceptional customer service. We are committed to providing our employees with a positive work environment, opportunities for professional growth, and compensation that rewards performance and dedication.

Qualified candidates are encouraged to apply today.