Dental Front Desk

Job Description

Job Description

Summary of Essential Job Functions:

·        Work with office manager to develop and/or understand the practice’s financial and payment policies.

·        Conduct financial consultations with all new and existing patients when new treatment plans are presented.

·        Ensure all patients have a current financial consent form signed and financial agreement signed with each new treatment plan presented.

·        Maintain the payment options and policies for patients to uphold the practice’s financial integrity.

·        Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.

·        Submit dental benefit claims (if this is the practice’s policy in working with plans).

·        RTD/NOA / Labels expiration and knowledge of denial codes

·        Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible.

·        Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.

·        Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options.

·        patient accounts receivable and track outstanding balances to ensure timely payment.

·        practice’s collections protocol for all outstanding balances.

·        Remind all staff who collect or post payments on the practice’s financial protocols.

·        Coordinate and communicate daily with the scheduling coordinator and treatment coordinator to identify patients on the schedule any outstanding balances or financial consultation need.

·        Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation.

·        Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

·        Perform other tasks as assigned by the office managers and doctor(s).

·        Sort, organize and distribute mail.

·        Prepare and mail thank-you notes to patients and referring practitioners.

·        Ensure all compliance postings are current and easily available for patients.

·        Ensure patients have updated all necessary paperwork prior to treatment.

·        Collect payments from patients at the time of treatment.

·        Schedule patient appointments.

·        Monitor patient referrals to other practitioners.

·        Submit information for preauthorization of benefits for proposed treatment.

·        Ensure that correct coding is used to designate the diagnoses and procedures performed.

·        Follow up with insurance claims and delinquent accounts.

·        Maintain and monitor consents Medical histories and or medial release Noa and preaths.

·        Provide patient education materials.

·        Maintain an appropriate office environment.

·        Other duties as assigned

·        Estimates CRA Consents signatures

·        Maintain regular, predictable attendance.

Minimum Requirements:

·        Proficient in computer software system. Open dental /Patterson /Claim Connect/NEA

·        Excellent communication skills.

·        Exceptional organizational skills.

·        Basic accounting understanding ERA and other reports.

·        Ability to multitask and work with interruptions.

·        Ability to develop and maintain strong relationships with patients and demonstrate a friendly attitude, even while under pressure or when patients are upset.

·        Ability to uphold financial policies while approaching patients in a friendly and supportive manner.

·        Ability to conduct detailed work according to the practice’s established formats and policies.

·        Ability to utilize the practice’s financial protocols.

·        Ability to utilize the computer, copier, credit card processing front desk equipment, etc.