Case Manager

The Tennessee Department of Children’s Services (DCS) is seeking qualified and passionate individuals for the role of Training & Coaching Officer. This position is responsible for delivering comprehensive Pre-Service and Specialty training to newly hired DCS staff as well as serving as an information liaison for new-hires during onboarding & throughout Pre-Service. The ideal candidate will have direct child welfare experience and a strong background in training delivery, with a commitment to trauma-informed care and the DCS Practice Model.

Key Responsibilities

• Deliver Pre-Service Training to new DCS employees, covering:
  • Fundamentals of Child Welfare
  • Program-specific content based on assigned service areas (e.g., CPS, Foster Care, Juvenile Justice)
  • Trauma-informed case management practices
  • The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting)
  • Self-care strategies and Motivational Interviewing techniques
• Provide Coaching & Feedback to new hires based on field observation & identified practice gaps.
• Facilitate Mentor Certification Programs
• Proctor Pre-Service Assessments and support evaluation processes
• Participate in Case Panel Presentations
• Participate in Simulation Lab activities (depending on location)
• Provide web-based technical assistance and support for virtual training delivery
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members, program leadership & regional leadership to ensure consistency and quality in training content and delivery
• Travel –some travel will be required
• Mileage reimbursement will be available

Minimum Qualifications

• One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree

Preferred Qualifications

• Experience delivering training in a government or human services setting
• Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles

Work Conditions

• Travel will be required for in-person training & coaching sessions as well as field observations.
• Hybrid work environment with both remote and on-site responsibilities.

Skills

• Case Management
• Case Management Services