2nd Line IT Engineering Professional (shift)

Job DescriptionJob Title: 2nd Line IT Engineering Professional (shift)Req ID: 57490Job Function: ServicePosting Start Date: 25/05/2026Posting End Date: 08/06/2026Division: UK BusinessJob Location: GBR Sheffield EndeavourAdvertised Salary: CompetitiveJob Req ID:Posting Date:Function:Location:Salary:About the roleBased in the UK Business IT Cloud Team, this role provides 2nd line support for cloud and hybrid infrastructure, ensuring secure, stable platforms for customer and internal services. It focuses on resolving escalated issues, maintaining service continuity, and delivering changes in line with agreed service levels to support business outcomes and customer experience. The role also prioritises customer needs, supports continuous improvement, and works with wider teams to keep services reliable, secure, and fit for purpose.Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.What you’ll be doingDiagnose and resolve escalated technical issues from first line using structured troubleshooting and logical analysisDeliver fixes and changes in line with agreed processes and service level targets to maintain stabilitySupport live services and onboarding activities, ensuring continuity and timely incident resolutionCollaborate with internal teams, suppliers, and customers while managing a balance of planned and reactive workContribute to continuous improvement through knowledge sharing, skills development, and informed day-to-day decision-makingEssential Skills / ExperienceDemonstrates accountability and takes responsibility for actions and outcomesFocuses on customer needs and aims to deliver proactive, high-quality serviceApplies logical thinking to understand and work through complex challengesWorks collaboratively across teams and supports shared goals and outcomesDelivers against service level agreements, including in challenging or high-pressure situationsDesirable Skills / ExperienceExperience administering Windows Server and desktop operating systemsExperience managing virtualisation platforms such as VMware vCenter/ESXi and Nutanix AHVExperience supporting enterprise storage solutions including HP 3PAR and NetApp SANsExperience working with Microsoft and cloud technologies such as Office 365, Azure, Entra ID, Intune, SCCM, and CitrixExperience supporting security, patching, and backup solutions including Infoblox, Ivanti, WSUS, and CommvaultOur PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:10% on target annual bonusAccess to an online private GP 24/7 for you and your immediate familyMarket-leading paid carers leave with up to 2 weeks offEqualized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half payDiscounted EE and BT products, including mobile and broadbandMarket leading Pension scheme – 5% from you and 10% from usHoliday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UKWe’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. #J-18808-Ljbffr