Clinical Informatics Specialist II - Ambulatory Clinic Support

Job Title

This role supports Ambulatory and Outpatient Clinics by maintaining and optimizing EpicCare Ambulatory functionality across Medical and Specialty clinics to ensure accurate, efficient, and patient-centered documentation and workflows. The position partners closely with operational leaders, providers, nursing staff, medical assistants, front-desk teams, and Epic analysts to enhance clinic operations.

Key responsibilities include validating and optimizing Epic tools (e.g., SmartSets, SmartTexts, SmartPhrases, preference lists, order panels, navigators), supporting scheduling and in-basket workflows, providing end-user support, and delivering education related to new functionality, system upgrades, regulatory requirements, and ambulatory documentation best practices.

Primary duties:

1. Works with users to define system requirements for content (data elements) and successful integration into workflow.
2. Performs workflow analysis of multidisciplinary healthcare provider activities and translates into optimal system design and content for organizational and unit-based practice.
3. Leads, facilitates, and consults with multidisciplinary healthcare provider work teams in the specification and design of the EMR for order management, clinical data repository, documentation, clinical pathways, and clinical and operational decision support.
4. Develops unit, functional and integration test plans; conducts and reports results of application, system and performance testing.
5. Conducts formal and informal staff and provider training and assists with monitoring competencies regarding use of the Electronic Medical Records (EMR).
6. Works with educational resources to develop training curriculum and end-user documentation and learning aids.
7. Acts as an expert resource to staff by anticipating and identifying educational, procedural and functional problems associated with the implementation of the EMR.
8. Applies change management principles during the implementation of the EMR and assists staff in making the transition from current to automated systems processes.
9. Monitors system impact on user and departmental workflows and incorporates results into system enhancements.
10. Works with clinicians from all departments, to identify areas where clinical information systems can effectively support and enhance their clinical process.
11. Provides onsite and remote support to clinicians and others during application implementations and as needed. Works closely with Information Technology Customer Support services to provide efficient and responsive support to end user staff.
12. Serves as the primary contact and mentor, along with other members of the Clinical Informatics Team, for the clinical information systems super users across all departments.
13. Facilitates interdepartmental communications and acts as a liaison between the IT department and other departments within the health system.
14. Prepares educational materials, newsletters and other supportive documentation for users on an ongoing basis. Maintains current and accurate documentation for users. Participates in departmental meetings to provide ongoing education and assist in issue resolution.
15. Coordinates the improvement of clinician documentation through a variety of methods such as job aids, training, and quality improvement strategies for clinical staff.
16. Trains, educates, and instructs clinical users on features, operation, and usage of software systems.
17. Manages, trouble shoots, applies resolution and provides prompt feedback to end users on Service Requests.
18. Participates proactively in issue prevention and problem resolution through effective use of assessment, evaluation, planning and communication. Takes call on a rotating basis as necessary for after-hours user support.
19. Develops and communicates change control procedures and clinical updates for the EMR.
20. Monitors system performance, and reports to IT when anomalies, errors, inaccuracies, or inefficiencies occur. Makes recommendations as needed.
21. Responsible for assigned tasks within the specification of the project management schedule for maintenance of various applications throughout their life-cycle (implementation, upgrades, etc.).
22. Performs other duties as assigned.

License, Certification, Education or Experience: REQUIRED for the position:

• Bachelor's degree in Healthcare and/or Information Sciences or Licensed Healthcare professional (RN, RT, PT, etc.)
• Five years of direct work experience in an acute care, ambulatory or home care setting
• Medical terminology and understanding of workflows
• Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
• Knowledge of Epic
• Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
• Knowledge of adult learning and training methods
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Strong and sound competency in mapping real-life nursing and physician practices to informatics applications
• Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications
• Broad knowledge of healthcare operations and associate technologies
• Ability to read and understand technical manuals, procedural documentation, and healthcare guides
• Excellent ability to translate technical terminology for consumption by non-technical audiences
• Good familiarity with project management, quality assurance, and information systems design
• Awareness of current IT security standards, applicable privacy laws, Joint Commission accreditation standards
• Ability to lead and recommend documentation strategy changes to meet current safety and quality trends

DESIRED for the position:

• Proficiency with Epic EMR applications
• Bachelor's degree in healthcare and/or Information Sciences

Benefit Information: Choices that care for you and your family At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member.