Lead Patient Service Representative

Orthopedic Center of Colorado is looking for a Full-Time Lead Patient Service Representative!
|This role will help support our Inverness, Lowry and Springs locations |
| Monday-Friday | Position Pay Range is $21.30 - $25.33 |

Summary/Objective:

The Patient Services Representative Lead oversees the front office staff to ensure that service levels are met. In this role, the PSR Lead performs administrative tasks to include: answering phones, data entry, assists in patient scheduling, ensuring they are seen timely, enters charges, verifies patients’ insurance coverage, receive payments and issues receipts. Ensures that all Patient Service Representatives are thinking globally and doing what is necessary to take care of the patient (i.e. schedule them timely, schedule them at the first available appointment time regardless of center location, and providing accurate exam prep information).

Essential Functions

1. Supports Center/Area Manager with communicating workflow barriers, customer complaints, shortages in staffing, motivate and manage center goals that include budgeted volumes, HIE compliance, etc.
2. Oversees front office workflow by constantly engaging with peers and filling in when appropriate.
3. Serves as a resource for questions or issues for both patients and/or employees.
4. Manages eRIS Center workflow including scheduling center and billing complete queues.
5. Ensures all staff are completing all screening questions to provide spectacular service and assists the authorization team in obtaining necessary documentation for insurance authorizations.
6. Works closely with Regional Trainer to ensure proper training is conducted for new/existing employees.
7. Plays an active role in the continued training and development of all Center employees.
8. Responds, completes and forwards medical records to appropriate department when requested. Scans and emails all billing paperwork (request for insurance updates, refunds, etc).
9. Maintains cash box and manages deposits per handling policies.
10. Reviews and enters patient surveys.
11. Elevates patient concerns to Center/Area Manager when applicable.
12. Monitors center schedule and employee schedule.
13. Orders supplies for office, waiting room, etc.
14. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Strategic Thinking.
6. Collaboration Skills.

Supervisory Responsibilities

This position has no direct supervisory responsibilities, but oversees the front office staff to ensure that service levels are met

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• Three plus years’ experience in customer service – healthcare environment preferred
• Previous supervisory or lead experience - preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Education/Certifications:

• Minimum of High School diploma or equivalent (GED) – continuing education preferred

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.