IT Manager - Project Management Office

Job Description

Job Description

  

Company Overview:   

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry. 

Job Description: 

The IT PMO Manager will establish, lead, and mature our Project Management Office. You will own the IT project portfolio, from intake and prioritization through delivery and benefits realization, and ensure initiatives are executed consistently using fit-for-purpose methodologies (Waterfall, Agile, Hybrid) and a PPM platform (e.g., Smartsheet, Microsoft Project/Planner, Jira/Confluence). You’ll partner with Application, Infrastructure, Security, Operations, and business leaders to deliver projects on time, on budget, and with measurable business value.

Duties and responsibilities:

Lead, Manage, and hold Accountable

Support and promote the company values, culture, and HR processes

• Lead, coach, and manage direct reports
• Recruit, reward, and recognize employees
• Provide the necessary training opportunities, tools, and resources to ensure team success
• Provide clear direction in weekly team checkpoints
• Manage frequent performance feedback
• Build and develop a team of project managers and business analysts; establish a PM competency model and career paths.

Portfolio Management & Governance

• Own the IT project portfolio: intake, business case review, prioritization, and capacity planning aligned to company strategy.
• Establish PMO standards: project lifecycle, stage gates, templates, RACI, and decision rights; run the IT steering committee and portfolio reviews.
• Define and manage portfolio KPIs and OKRs (schedule, budget, scope, benefits); publish dashboards and monthly executive status reviews.
• Track project budgets, forecasts, and actuals in partnership with Finance; manage vendor SOWs and contract resources.

Project Delivery & Methodology

• Oversee delivery of concurrent IT initiatives, such as WMS/TMS and ERP implementations, integrations, infrastructure upgrades, and customer onboarding projects.
• Directly manage high-visibility, cross-functional programs as needed.
• Tailor Waterfall, Agile, and Hybrid approaches to each project’s size, risk, and complexity.
• Administer and optimize the PPM toolset; implement automation and AI where applicable to improve reporting and productivity.

Risk Management & Continuous Improvement

• Lead risk, issue, dependency, and change-control management across the portfolio; escalate and resolve blockers.
• Conduct project health checks, lessons-learned sessions, and post-implementation reviews.
• Maintain a PMO improvement backlog; deliver incremental enhancements to process maturity.

Business Stakeholder & Relationship Management

• Partner with business leaders to align project roadmaps with business priorities and maximize value/impact of the function
• Build trust and strong working relationships with Technology and Business stakeholders
• Perform other duties as assigned.

Requirements:  

• 7–10+ years of IT project/program management experience, including 3+ years leading a PMO or a team of project managers.
• Hands-on experience with PPM tools such as Smartsheet, Microsoft Project/Planner, Jira/Confluence, or ServiceNow SPM.
• Strong knowledge of project management frameworks (PMBOK, Agile/Scrum, Hybrid) across the full project lifecycle.
• Proven track record managing portfolios, budgets, resource capacity, and executive-level status reporting.
• Experience delivering enterprise system implementations (ERP, WMS, TMS, or similar) and integrations.
• Excellent stakeholder management, facilitation, and communication skills. 
• Strong problem-solving skills and attention to detail.
• Excellent organizational, interpersonal, and communication skills.
• Strong business acumen and ability to adapt to change.
• Knowledge of Logistics or 3PL business a bonus.
• Willingness to travel 10% of the time.

Preferred / Nice-to-Have

• PMP or PgMP certification; PMI-ACP, CSM, or SAFe certification a plus.
• Experience building or maturing a PMO from the ground up.
• Experience with IT financial management (CapEx/OpEx) and integrating project delivery with ITSM change management.
• Familiarity with Lean/Six Sigma, OKR frameworks, and reporting/automation tools (Power BI, Power Automate).

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