Crew Member

Crew MembersCrew Members are responsible for delivering great guest experience. This entry level team member position at Cafua Management Company prepares products according to the Dunkin' Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests' needs, giving them a reason to come back again, and again.Responsibilities Include (But Not Limited To) The FollowingTeam EnvironmentWork well with others respectfully, and can interact in a positive efficient mannerRespond positively to coaching and feedbackAble to communicate with team members, as well as with supervisors within the organizationAble to learn and execute multiple tasksOperational ExcellenceProvide great guest serviceResolve guest issues on the spot, be polite and respectfulFollow Brand standards, recipes and systemsFollow safety, food safety and sanitation guidelines; comply with all applicable lawsMaintain clean and neat work environmentProfitabilityExecute restaurant standards, Cafua Management Company standards and marketing initiativesHandle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standards using job aids when necessarySkills/QualificationsFluent in EnglishBasic computer skillsCapable of counting money and making changeAble to operate restaurant equipment (18 years or older)Must be able to lift a minimum of 50 lbs.Guest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following L.A.S.T – Listen Apologize Solve ThankPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitmentsGuest First CultureEmbracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day... every guest, every day.