Service Coordinator
Full-time
Handi Medical Supply
Join the team at Handi Medical Supply and Enrich the Lives of others in this rewarding role! We are seeking a motivated, energetic individual to join our team as a Service Coordinator at our Mankato location, working with the team that provides service, delivery and repairs of medical equipment such as wheelchairs, hospital beds, lift chairs and patient lifts. Responsibilities include:
- Providing knowledgeable answers to questions about assessments, service and repair needs to our customers
- Advising customers and troubleshooting service issues over the phone and schedules appropriate service appointments
- Ensuring proper verbal/written authorization and documentation for medical treatment from appropriate sources
- Communicating with referral sources, customers, vendors and team regarding repairs and deliveries
- Providing world class customer experiences
- Education or experience equivalent to a high school diploma
- Two years related experience including customer service experience
- Durable medical equipment and/or healthcare experience is a plus
- Strong communication skills including all communication types-email, text, phone, face-to-face
- General computer knowledge and ability to type 35 wpm
- Bi-lingual a plus
- Unrelenting commitment to success
- Serving our customers with integrity and compassion
- Delivering outstanding customer experiences
- Appreciating and acknowledging each other's contributions to excellence
- Showing respect to all
- health
- dental
- vision
- 401K plus match
- incentive program
- life insurance
- paid time off
- paid holidays
- volunteer pay
- long and short-term disability
- free parking
Vacancy posted 27 days ago
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