Inside Sales / Account Manager

Account Manager - Inside Sales

Location: Jacksonville, FL

About the Company

Our client is a growing wholesale organization serving professionals in the residential remodeling and interior design industry. They provide access to a broad range of flooring, cabinetry, and interior finish products while helping trade professionals grow their businesses and successfully complete customer projects.

They are seeking an Account Manager to join their team and build strong, long-term relationships with trade professionals throughout the Jacksonville market.

This is an inside sales opportunity focused heavily on relationship building, business development, customer engagement, and account growth. Unlike a traditional retail sales environment, this role works directly with professional customers and their businesses.

Position Overview

The Account Manager will be responsible for developing relationships with existing customers while proactively identifying and converting new business opportunities. You will learn about each customer's business, understand their goals and upcoming projects, and connect them with products and solutions that can help them grow.

The ideal candidate is personable, motivated, curious, and comfortable taking ownership of their sales results. This is a team-oriented environment that provides training, resources, and industry expertise to help you succeed.

Responsibilities
• Build and maintain strong relationships with existing trade professional customers and their clients
• Proactively prospect and develop new business with contractors, designers, remodelers, and other industry professionals
• Educate prospective customers on available products, services, and membership benefits
• Learn about each customer's business, growth objectives, projects, and purchasing needs to identify opportunities for partnership
• Identify ways to help customers improve their businesses and gain a competitive advantage
• Deliver a high level of customer service throughout the sales process
• Maintain consistent communication and follow-up with current and prospective customers
• Stay current on flooring, cabinetry, interior finishes, remodeling trends, and other relevant industry developments
• Participate in product training, vendor presentations, and industry events to expand product knowledge
• Maintain accurate customer and prospect information within the CRM
• Consistently work toward and exceed individual sales and business development goals
• Partner closely with the showroom and internal teams to ensure a seamless customer experience

Qualifications
• Previous experience in inside sales, account management, business development, customer service, or a related field preferred
• Wholesale sales experience or experience in flooring, kitchen and bath, remodeling, building materials, or interior finishes is a plus
• Strong customer service and presentation skills
• Excellent verbal and written communication abilities
• Confident, personable, and comfortable developing professional relationships
• Self-motivated with a strong sense of urgency and desire to achieve goals
• Ability to understand customer needs and recommend appropriate products or solutions
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications
• Comfortable using technology, mobile devices, applications, CRM systems, and internet-based tools
• Ability to work effectively both independently and as part of a collaborative team

Why Join?
• Relationship-driven sales environment rather than traditional retail sales
• Opportunity to build and manage your own book of professional customers
• Structured training and ongoing product and industry education
• Collaborative team environment with strong internal support
• Opportunity to develop new business and directly impact customer and company growth
• Exposure to a wide variety of residential remodeling and interior finish products
• Opportunity for long-term career growth within a growing organization