Store Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• 401(k) matching
• Bonus based on performance
• Paid time off

Do you believe pets are more than animals—they’re family ? Are you a leader who sets the tone, builds strong teams, and drives results?

As a Store Team Leader at Wag N Wash , you will lead a high-performing team focused on delivering an exceptional, pet-centric experience for every neighbor who walks through the door. You’ll own store performance, develop your team, and create a fun, engaging environment where both pets and people thrive.

What You’ll Do

• Lead and develop your team by setting the example in customer service and operations
• Drive store performance including sales, grooming/services, and neighbor engagement
• Analyze results and implement plans to improve productivity and profitability
• Create and manage weekly schedules to maximize team efficiency
• Hire, onboard, and support a fully staffed, high-performing team
• Coach team members through ongoing feedback, training, and development
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations)
• Build relationships in the community and support local events and partnerships
• Foster a fun, positive culture centered around pets, people, and teamwork

You May Be a Great Fit If You

• Are a hands-on leader who leads by example
• Have a passion for pets, people, and team development
• Are results-driven and motivated by goals and performance
• Thrive in a fast-paced, customer-focused environment
• Enjoy building relationships with both your team and the local community

Requirements and Responsibilities

• 2+ years of retail leadership experience
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to lift up to 50 lbs and perform physical tasks (climbing, bending, kneeling)
• Ability to operate store equipment as needed
• Reliable transportation and ability to work flexible schedules
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner